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vassago1525
Level 7

partner..cab is missing

Hi,

I get a new HP PC with a demo version of Total Protection Service

I bought a license for 3 years...

When I install McAfee, I get a message "impossible to download all software packages" with URL http://vs.mcafeeasap.com/partners/hp/partner..cab

I turn off popup blockers, uninstall McAfee with MCPR, set protection in IE to MEDIUM, run Virtual Technician, search in knowledge database, but.... nothing

Has anyone an idea?

Thanks

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3 Replies
Dinz
Level 16

Re: partner..cab is missing

Hi,

Could you please confirm whether you use Mcafee Home version or the enterprise suite ?


Regards,
Dinesh K

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vassago1525
Level 7

Re: partner..cab is missing

Hi,

I have bought Total Protection Standard Service; it seems that it's an enterprise version (but it's for my home). Maybe I have not bought the right product?

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vassago1525
Level 7

Re: partner..cab is missing

Hi everyone,

McAfee Support has found! Use KB50700 (silent uninstall)

In summary, on Vista, you have to:

- desactivate popup blockers

- set security level to Medium in IE

- desactivate Windows Defender et Windows firewall

- download vssetup.exe on htpp://mcafeeasap.com (in the utilities sheet)

- Note your key which is in the utilities sheet

- Execute, with DOS, the following command: vssetup.exe /CK=your_key /Email=your_email /P=VFB

- reboot

that's all folks!

Hope it helps

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