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my product fails to install

hi. i recently uninstalled my virus protection program because i had to reinstall my operating system. now that i'm trying to reinstall it fails.

plus i have something in my programs called "mcafee virusscan online" and when i try to uninstall it gives me a window that says "navigation to the webpage was cancelled".

does anyone have any suggestions???

thanks in advance.

trina

Message was edited by: tcurtis32 on 11/12/09 10:22 PM
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BMann
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Re: my product fails to install

Sounds like there are still some remnants around from the uninstall.  I'd recommend reviewing the article at http://service.mcafee.com/FAQDocument.aspx?id=TS100507.  You'll want to follow Steps 2 and 3 in the document:

Step 2 - Download and run MCPR.exe

Step 3 - Reinstall your McAfee Products

Thanks

Re: my product fails to install

thanks so much for your reply. i finally got it resolved at mcafee online chat.