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hansonal1
Level 7

my McAfee seems to have stopped working

I am running Windows7 and I have either a major conflict or a virus.  My Internet Explorer cannot connect (though I can get on-line with AOL) to the internet and hence my McAfee cannot get downloads.  I also get a statement that the real time checking is not turned on and it will not let me turn it on.  I uninstalled Firefox which had been set as the default browser about the time that the problems started.  What do I do next?

Thanks

Al

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3 Replies
ConorD62
Level 12

Re: my McAfee seems to have stopped working

Hi Hasonal1,


First can you try to do these steps;


1.    Please  open Internet Explorer and click Tools -> Internet options.

2.    Please  click on Connections tab.

3.    Click LAN Settings… and a window named LAN Settings will open.

4.    Please  uncheck all options and click on Ok.

5.    Please  close Internet Explorer window.


Then try downloading McAfee Virtual Technician.


Good Luck.

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Anishsam
Level 7

Re: my McAfee seems to have stopped working

InternetOptions.jpgConor is right. also clear the temporary files and cookies. You can see the option to delete it on the Internet Options Window.

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ConorD62
Level 12

Re: my McAfee seems to have stopped working

Temporary Internet Files (Cache) wouldn't affect this in this situation,


Because it would load the page, but it would do it slowly, it shouldn't stop you connecting.


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