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newjack
Level 12
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Message 11 of 22

Re: more questions

Still no call from Mcafee.Over a month of problems & i can`t even recieve a phone call from support.What does a long time paying costumer have to do to get help.I am amazed at the "who cares" approach.After buying strictly mcafee over the years,It is a shame what has happened to this company.Unfortunately I am on the recieving end of this mess & would appriciate a call soon.How many calls does it take to get support??starting with 2 employees of Mcafee and my own personal call,You would assume that somebody would fix what was working at 1 time.                                                                 disgusted Mcafee subscriber

Dinz
Level 16
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Message 12 of 22

Re: more questions

Hi Jack,

May I know whether we replied back to the email I sent sent you, as I m waiting for fixing an appointment with you on the same, I have sent you a private message right away with this if you have not received the earlier mail. Please have it replied so that we could proceed .

Regards,

Dinesh K

McAfee Online Community Moderator

newjack
Level 12
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Message 13 of 22

Re: more questions

O.k Dinz, I have sent you the info.This is insane.This has been going on for over a month.I talked tromine he said he would have someone look at it.Then 1 week went by nothing!Then i talked to him again & recieved an E-mail with a phone number to call and leave my info again nothing!Should this process be that difficult?For Mcafee to take 3 weeks to get in touch with a customer that has a problem is crazy.Plus I should`nt say 3 weeks because i`m not sure if i`ll even be contacted yet.As a long time costumer i find this to be a horrible chain of events.This is basically giving me the run around.I have seen many people talk about the Mcafee run around,but hav`nt been lucky enough to experiance it until this month.I would appreciate help for a product that i paid for that has`nt worked properly since the great April update.                                                Thank you  Jack

kumar_B
Level 10
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Message 14 of 22

Re: more questions

There are two types of services in Windows,

1>Registry based services and 2>DLL based services. Whenever your computer boots up, windows registers all of the required DLL’s and runs the services associated with them. Taskhost.exe is the process which controls all DLL based services.

It is an integral part of the Windows operating system, if you disable this process then the core vital parts of your windows operating system will stop working.

kumar_B
Level 10
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Message 15 of 22

Re: more questions

But since the thask host has been detected by mcafee try to to find which  dll instance of the taskhost is being detected .

Message was edited by: kumaravel on 5/16/10 4:26:59 AM CDT

Message was edited by: kumaravel on 5/16/10 4:28:49 AM CDT
newjack
Level 12
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Message 16 of 22

Re: more questions

Hi Kumaraval, I have many concerns.I have had all sorts of problems since a mcafee update a few weeks ago.I have still recieved no answers while waiting for a call from tier 3 support.When logging in my Windows Action center says i`m unprotected.As seen here.

Mcafee says i am protected.I have processess granted permissions through my firewall such as 2 svchost.exe.and taskhost exe(spelled this way) the other 1 is spelled in all CAPS.Which you can see above.When i update Mcafee,Windows action center seems to clear up and say all is good.This is not good!As i should be protected from the time i log in.I can`t seem to get any answers from anyone from Mcafee.I have uninstalled, reinstalled and all of the other fun stuff.I have also been told i would recieve a call.No call.This has been going on for over 2 weeks and who knows if my computer is infected by now.Which was also suggested to me from here.I would expect since i am a longtime user with another few years left on my sub to at least get some help.I don`t know what else to do.Maybe you have to call the B.B.B to get anything done. ????????? I have know idea.

Capture 4.PNG

Reliable Contributor Peacekeeper
Reliable Contributor
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Message 17 of 22

Re: more questions

Someone will contact you soon just asked in our call in to the techs

kumar_B
Level 10
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Message 18 of 22

Re: more questions

Hi ,

This is kumar ,

Just try to to find which  dll instance of the taskhost is being detected by mcafee .

just go to the site mvt.mcafee.com (dont use  www or http ) . Just try to install the mcafee virtual technician and run it  . The virtual technician will provide you a session id and will notify you with the errors and the issues that hasbeen solved .

also

1: Go to Start > Run(or press " Windows - r ")> type "services.msc " and  u will find lot of services where u will also have  around 6 or more  mcafee services .

2:Make sure all the mcafee services are enabled (i.e.  " started " and " automatic ")and if any of the mcafee service is not started or if it is manual then  try to double click that particular mcafee service in the service window .

3:then u will hav a  small window for that service  where if its manual you can change it to automatic and underneath that if its stopped or not started try to click the  start  for the service  and

4:once it is done  go to the recovery tab (general , recovery ,  logon , dependencies ). ( u will find the 3 different failures 1st , 2nd and subsequent failures ) They will have the value like "take no action" but u need to change it to restart the service for all the 3 failures .

5:Once they are done try to restart the  computer system (start > turn off computer > restart ) .

6: Also  could u pls tell me are u having any constant popups in the system .

7: what s the operatin systm (xp , vista or windows 7)and internet ( dsl , wireless or cable ) u hav .

Message was edited by: kumaravel on 5/18/10 3:10:44 AM CDT

Message was edited by: kumaravel on 5/18/10 3:13:26 AM CDT

Message was edited by: kumar on 5/18/10 3:15:07 AM CDT

Message was edited by: kumar on 5/18/10 3:21:02 AM CDT
Dinz
Level 16
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Message 19 of 22

Re: more questions

Hi newjack,

I have sent you an email requesting for more information on this . Please reply back to it so that we could could proceed further on this issue.

Thanks & Regards,

McAfee Online Community Moderator

newjack
Level 12
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Message 20 of 22

Re: more questions

I will do that.It is not your fualt but Mcafee has to have the worst customer service i have ever seen.Ever!Not to mention i have been in retail for over 25 years.This ongoing problem has been over 3 weeks now.Tromine said he would have teir 3 call (that was about 2 weeks ago).When i spoke with him again,he said send him an E-mail with info.That was done over a week ago.I would hope i hear from you now that we are going on a month.I am sorry and not trying to take it out on any one person.But this whole Mcafee dissaster is a bad joke.I have problems all the time.You may remember calling me about 2 or 3 months ago?I paid for protection,i recieved a Bad update & have not been protected properly.I totally regret buying the extended offer.And would hope i don`t have a virus by now,due to a Mcafee problem.At the least i would expect Mcafee to clean up this mess.This is a new computer that is not working very new anymore.

                                                                                                                                                                                                                                          Jack