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mistake by Renew subscription

Hello, 

I surprised today that McAfee take 99,95 euro from my PayPal account to renew my subscription for one year. 

I don't want to extend my subscription because I want to sell my Laptop soon and buy a new one including antivirus.

That was a mistake and I don't know how that happened.

I want as soon as possible cancel this process and refund my money.

I'm looking forward a quick answer and I Thank you in advance for helping me to solve this problem.

Best regards 

3 Replies
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Reliable Contributor Peacekeeper
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Message 2 of 4

Re: mistake by Renew subscription

When you take up Mcafee there is an automatic payment for new subscriptions that is  buried sort of in the conditions. You can disable this but if you are now seeing a payment Customer service will reverse it asap provided you have not waited too long.

Call McAfee support

Search for refunds

Re: mistake by Renew subscription

Thanks for your answer but I don't understand it 100%.

How can I exactly cancel this new subscription and get back my money as soon as possible?

 

Reliable Contributor Peacekeeper
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Message 4 of 4

Re: mistake by Renew subscription

You call support and choose language you want. Choose refunds and fill in details and at the end you will be given a number to call

There is a time limit for refunds see

Refund policy 

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