Hi, recently i tried to install mcafee on my laptop which i only bought new. I downloaded the installer but when i go to run it it always gives me the blue screen of death. I looked at the crash report which is now deleted and it said the cause was mfehidk.sys Now apparently this file belongs to mcafee and makes the laptop crash but i want to know how can i resolve this problem??? This is soooo annoying :@
I currently have avast installed and there is no virus/malware presence on the laptop and i have windows 7.
Please reply A.S.A.PMessage was edited by: Ex_Brit to remove false link on 13/02/10 9:43:14 EST AM
Run McAfee's Removal Tool (MCPR) linked under "Useful Links" at the top of this page. Reboot as soon as it finishes and tells you to do so.Message was edited by: Ex_Brit on 13/02/10 9:46:03 EST AM
Well nothing is guaranteed but you did say you are now using another brand and that is the tool that is supposed to remove all traces of McAfee Consumer Products. It certainly can't harm to try it and you wont know if it works or not until you do so.
I've posted the fix. Why aren't you using it?
I've no idea why it happens, probably just some remnant of McAfee that is orphaned in the registry. The tool should take care of it.
Tried it there now and nope still crashed my laptop. I had to do a system restore.
I tried to post the crash dump but it says i dont have the correct permission even tho i do!!!
im soo angry right now!!!!
What do i do now?
oh i have and they cant solve it either.
They said the problem belongs to windows but i dont believe that as the file thats causing the problem belongs to mcafee.
Support are useless, worst suppose session ever...
Looks like im finished with mcafee....:@!!
Well I hate to say this but the fact that you had problems running MCPR removal tool tells me that something is radically wrong with your operating system to start with as it should run with ease.
Either the registry is messed up, commonly caused by Registry cleaners and optimizers, use of which I do not recommend, or you have some unknown infection, see below.
You could simply try deleting that one file and you may have to boot into Safe Mode in order to do it.
It's located in C:\Windows\System32\drivers (assuming C: is the drive in question).
Try downloading Hijackthis and posting its log on one of the following forums for expert guidance:
Do not post the log here, we can't help!
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!Message was edited by: Ex_Brit on 14/02/10 1:00:46 EST PM