I have been running a software program for several years without any problems. After I upgraded to the latest version of the program, McAfee created the following problem: As soon as I start running the software program, McAfee mcshield takes 99 percent of the CPU and locks up the PC for about 10 minutes. During this time, and I cannot do anything on the PC. Then mcshield goes back down to zero percent CPU usage, and things return to normal.
If I disable McAfee real time scanning BEFORE I run the program, mcshield does NOT take any CPU time, and the software program runs without any problems.
I added the program to my list of Trusted items, but that did not solve the problem.
How do I get mcshield NOT to scan the program when I run it?
Could you please provide the following information ;so that we could investigate on this issue
What is the operating system of the computer ?
How old is the computer ?
The name of the software which we are running ?
Please get back with the above details , we are happy to get this resolved for you.
McAfee Online Community Moderator
This is what I learned from contacting McAfee: McAfee's real-time scanning detected what it thought was a virus in the software, and spent about 10 minutes processing the software. McAfee thought that there was a virus in the software because of the way the software was programmed. The software is okay; it's virus-free. My work-around solution is to disable McAfee real-time scanning before I run the software, and re-activate real-time scanning after I finish running the software. My system configuration is similar to Mayne's: Compaq Presario desktop PC, AMD 64 bit processor, Windows XP, 1GB RAM.
Unless Dinesh has some more ideas I suggest if this continues contact Technical Support Chat as the latest update should have dealt with some of the issues, especially where laptops/netbooks are concerned.
Message was edited by: Ex_Brit on 26/07/10 8:16:32 EDT AM