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shabuantony1
Level 7

mccafee total protection 2012 error

hi i recently bought total protection 2012 and removed older mccafee version from system.

I'm getting the following error trying to re-install mcafee total protection 2012.

i am getting the error message as below;

We're having trouble installing your McAfee software.  Please make sure you have JavaScript installed on your PC, and that it's working properly before continuing

Learn more by visiting the McAfee support website at

http://us.mcafee.com/root/campaign.asp?cid=62492

Please see attached.

All the Windows Updates have been applied.  I have run the McAfee removal tool (MCPR), the Mcpreinstall tool (MCPreInstall), tried creating a new Administrator account as suggested below, still no luck

as well as i am getting a visual c++ error someimes..i am attaching the file below


Any assistance you can provide is greatly appreciated.

regards

shabu

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2 Replies
Peacekeeper
Level 20

Re: mccafee total protection 2012 error

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JaiPrakash
Level 12

Re: mccafee total protection 2012 error

Hi Shabu,

Please follow the below  steps and keep us posted on the status ;

Re-register the Script files:

  1. Check if your PC has the latest version of Java files, if not please visit http://www.java.com to install the latest java files

2.       Open CMD (Start->Run->CMD) If you are using Vista/Windows 7 type CMD in search bar and, right click on CMD from the search results and select Run as Administrator.

Type regsvr32 jscript.dll press enter button.

Type regsvr32 vbscript.dll press enter button.

Note: there is a space b/w regsvr32 and jscript and vbscript.

3.       Try running the McAfee Pre-install tool from the below link.

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

4.       Try to install McAfee by saving the DMSetup on the desktop.

Solution  2 :-

  • If you are using Internet explorer 9, please uninstall IE 9 [Automatically reverts to IE 8] and try installing McAfee programs .
  • Steps to uninstall Internet explorer 9

[The following instructions apply to both Windows 7 and Windows Vista.]

  • Click the Start button  , type Programs and Features in the search box, and then click View installed updates in the left pane.
  • Under uninstall an update, scroll down to the Microsoft Windows section.
  • Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.
  • Restart now (to finish the process of uninstalling Internet Explorer 9 and restore the previous version of Internet Explorer).

  • Reinstall McAfee applications

Thanks,

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