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acyton
Level 7

mcafee could not use any more after updated on Sep 2

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Peacekeeper
Level 20

Re: mcafee could not use any more after updated on Sep 2

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I would try to chat via tech support emails take a while. Unsure if Chat has a Taiwan language tech online so email and wait for a reply might be necessary

To check have you tried to uninstall reboot and then reinstall the product?

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

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Peacekeeper
Level 20

Re: mcafee could not use any more after updated on Sep 2

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1 post per topic thanks other 1 locked and this 1 well best to contact technical support for your country I cannot read your captures and also you have not posted a summary of the issue.

Technical support link in useful links tab above. Good luck

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acyton
Level 7

Re: mcafee could not use any more after updated on Sep 2

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sorry, It can not work correctly after updated on 9/2.

only this problem.

Because I couldn't get any help from Taiwan, I sent message from the tab yesterday already.


on 2011/9/3 下午05時52分04秒
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Peacekeeper
Level 20

Re: mcafee could not use any more after updated on Sep 2

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I would try to chat via tech support emails take a while. Unsure if Chat has a Taiwan language tech online so email and wait for a reply might be necessary

To check have you tried to uninstall reboot and then reinstall the product?

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

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acyton
Level 7

Re: mcafee could not use any more after updated on Sep 2

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剪貼簿-13.png

I also think so, uninstall, reboot, and remove microsoft security essentials...

then download install files from Mcafee Server through Mcafee Total Protection CD-ROM.

That is NEW UI Screen above, UI backgroud is different from old edition.

thank you.

acyton on 2011/9/3 下午08時30分51秒
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Peacekeeper
Level 20

Re: mcafee could not use any more after updated on Sep 2

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So you had MS security essentials installed as well? This is where trying to communicate in another language falls down. That additional AV installed would mess up the Mcafee install. Glad all fine now.

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