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Mauricio
Level 7

just make click,click,click

Hi, i can't install the antivirus. I click the install button and McAfee opens, a little icon starts to run and then the botom window become white and the top remain grey and start to make click, click, click,click,click,click,click,click and does not stop.

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3 Replies
Dinz
Level 16

Re: just make click,click,click

Hi Mauricio,

Can you please provide the following information;

What is the computer’s operating system ?
What is the type of internet connection (cable/wireless/dial up) ?
What is the version of your internet explorer ?

Regards,
Dinesh K

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Mauricio
Level 7

Re: just make click,click,click

1-Windows XP profecional Version 2002 Service pack 3

2-Cable

3-Mozilla Firefox 3.5.8

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Dinz
Level 16

Re: just make click,click,click

Hi maurico,

Please follow the below prompts, and try installing again

1. Start > All Programs > Mozilla Firefox > Mozilla Firefox (Safe Mode)

2. A window appears with few checkboxes:
      Disable All add-ons
      Reset toolbars and controls
      Reset bookmarks  to Firefox defaults
     
Reset all user preferences to Firefox defaults
      Restore default search engines
      You can reset or restore rest of things too.
3. Select the highlighted one Click on Make Changes and Restart

4. Run Mcpreinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe  and try installing again.

Did you try installing with Internet explorer, if not tyr with IE and let me if you come across any issues.

Regards,

Dinesh K

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