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is mcafee chart is working today

is mcafee chart is working today because i just geting a box like and it dont workScreenshot_17.jpg

5 Replies
Moderator Karthik_K
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Message 2 of 6

Re: is mcafee chart is working today

Hi @coolmark123456


Screenshot is not visible. Kindly repost it.

 

Regards
Karthik K

Re: is mcafee chat is working today

is mcafee chat is working today because i have try to only got a empty box coming on my screen i have been on to chat to mcafee for 1 hour to nobody to chat to this the screen in the photo with out any words in this box i now this is not workingScreenshot_18.jpg

Moderator Karthik_K
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Message 4 of 6

Re: is mcafee chat is working today

Hi @coolmark123456

Chat support is working round the clock. Kindly try the link below to get the chat support:

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...?

We would suggest you to try different browser, If you have same issue to get connected to chat support.

If you still face the same issue, please let us know the computer OS (Mac/Windows) which you are using to get chat support

 

Regards,
Karthik K

Re: is mcafee chat is working today

i now your chat support is working around the clock are should work. i have try again using windows 7 and windows 10 with firefox and internet explover on my two computers and i just to my mate house  and his. i  windows 10 with your software on his computer and again is not work again i don't now if this a problem with the UK like today your webvisor is not work with google search.

Moderator Karthik_K
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Message 6 of 6

Re: is mcafee chat is working today

Hi @coolmark123456

Thank you reporting this issue. We aware that the WebAdvisor is not showing annotations on Google Search and currently we are working on this to bring it back as soon as possible. We will update you once we get the update on this issue.  Meanwhile, could you please let us know the version of WebAdvisor installed in your chrome.

Steps to find the version of WebAdvisor:

  1. Click on "WebAdvisor" (M icon) on top right of your Chrome
  2. Choose "Options". McAfee WebAdvisor window will appear
  3. Click on "About" from the left panel
  4. At the bottom of the window, you can find out the version details.

Regards,
Karthik K

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