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roddo
Level 7

icon search failure

why in  technical support doesn't the dreaded reappearing desktop icon problem even appear? it seems like everyone acknowledes this little added feature but tech support where you would think they know. I bet they know but how about telling those not tech savy that they are not losing their minds.

Roddo

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3 Replies
Peacekeeper
Level 20

Re: icon search failure

Are you saying no Faq re this issue in tech support

there is the old version that was fixed

http://service.mcafee.com/faqdocument.aspx?id=TS100906

This will not help the current issue so are you saying they should update teh FAQs with current issues so users can see what is current?

Mcafee is working on the fix asap

Message was edited by: Peacekeeper on 31/12/11 7:36:12 PM
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roddo
Level 7

Re: icon search failure

I thought tech support was for information and fixes. I know they are working on but tell us about it. Not acknowledging an issue is not information.

Rob

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exbrit
Level 21

Re: icon search failure

There have been numerous posts by McAfee management in other threads on this issue which was caused by a fix for another unrelated problem producing this unwanted and initially unnoticed side effect - it is being looked at urgently but it takes time and the holidays intervened since it came to light, they don't want to break something else in the process, so it'll be fixed soon we hope.

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