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nastia_75
Level 7

how to activate the ativirus of McAfee?

Hello, my name is Nastia. In this year I have bought the ativirus. Three days ago I performed system recovery outside of windows on a sony vaio pc with windows 8. Now, for this reason I can`t active the antivirus. Who can help me?

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5 Replies
catdaddy
Level 20

Re: how to activate the ativirus of McAfee?

Are you using the (Consumer) product, as you posted in the 'Buisness' area?

If indeed you are, it would be more appropriate for this thread to be moved to Consumer General.

For better exposure\assistance.

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: how to activate the ativirus of McAfee?

I assume it's the Consumer version of the software. Can you confirm that please?

Go to Control Panel > Programs and Features and uninstall all McAfee products.

Run the MCPR cleanup tool and reboot.

Go to your online account and reinstall from there.

This procedure is outlined here:  TS101331

If you care to elaborate as to which is native language I will try to find it in that for you

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nastia_75
Level 7

Re: how to activate the ativirus of McAfee?

The Consumer version. My native language is Russian.

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exbrit
Level 21

Re: how to activate the ativirus of McAfee?

OK, here is the FAQ in Russian.

CLICK

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catdaddy
Level 20

Re: how to activate the ativirus of McAfee?

Moved from  Business General Discussion to General Discussion > Discussions

For better assistance

Note:  If needed to be moved back, please confirm.

Cliff
McAfee Volunteer
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