Hello, my name is Nastia. In this year I have bought the ativirus. Three days ago I performed system recovery outside of windows on a sony vaio pc with windows 8. Now, for this reason I can`t active the antivirus. Who can help me?
Are you using the (Consumer) product, as you posted in the 'Buisness' area?
If indeed you are, it would be more appropriate for this thread to be moved to Consumer General.
For better exposure\assistance.
I assume it's the Consumer version of the software. Can you confirm that please?
Go to Control Panel > Programs and Features and uninstall all McAfee products.
Run the MCPR cleanup tool and reboot.
Go to your online account and reinstall from there.
This procedure is outlined here: TS101331
If you care to elaborate as to which is native language I will try to find it in that for you