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freeze on down load

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The reason I want to talk to someone is that after purchasing a Mcafee download, marker moved about 1/8 of the way across the bar, then froze.  I let it sit there for more than an hour before closing it.

1 Solution

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Re: freeze on down load

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Hello,

1.- What is your OS?

2.- Do you have another AV, Antimalware solution installed?

3.- Have you tried running MCPR (McAfee's Product Removal)? It's available to download under "Useful Links" at the top of this page.

4.- Clean your cookies, temp files and history by using McAfee PreInstall Tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

5.- Try to download again your product from your account.

BTW If you decide to run both applications you must do it one at a time because MCPR asks you to reboot.

Tell me if you need further support.

Cheers,

The_Narc

3 Replies

Re: freeze on down load

Jump to solution

Hello,

1.- What is your OS?

2.- Do you have another AV, Antimalware solution installed?

3.- Have you tried running MCPR (McAfee's Product Removal)? It's available to download under "Useful Links" at the top of this page.

4.- Clean your cookies, temp files and history by using McAfee PreInstall Tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

5.- Try to download again your product from your account.

BTW If you decide to run both applications you must do it one at a time because MCPR asks you to reboot.

Tell me if you need further support.

Cheers,

The_Narc

Re: freeze on down load

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Thanks a lot.  That took care of it.  When downloading, the marker got to exactly the place it had "stalled" before and I though "Oh, blast- it's going to fail again" but then it suddenly started up again and finished fairly quickly!

Re: freeze on down load

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Glad your problem is solved.

Cheers,

The_Narc

Edited on 3/1/10 2:32:02 PM CST