cancel
Showing results for 
Search instead for 
Did you mean: 

freeze on down load

Jump to solution

The reason I want to talk to someone is that after purchasing a Mcafee download, marker moved about 1/8 of the way across the bar, then froze.  I let it sit there for more than an hour before closing it.

1 Solution

Accepted Solutions

Re: freeze on down load

Jump to solution

Hello,

1.- What is your OS?

2.- Do you have another AV, Antimalware solution installed?

3.- Have you tried running MCPR (McAfee's Product Removal)? It's available to download under "Useful Links" at the top of this page.

4.- Clean your cookies, temp files and history by using McAfee PreInstall Tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

5.- Try to download again your product from your account.

BTW If you decide to run both applications you must do it one at a time because MCPR asks you to reboot.

Tell me if you need further support.

Cheers,

The_Narc

View solution in original post

3 Replies

Re: freeze on down load

Jump to solution

Hello,

1.- What is your OS?

2.- Do you have another AV, Antimalware solution installed?

3.- Have you tried running MCPR (McAfee's Product Removal)? It's available to download under "Useful Links" at the top of this page.

4.- Clean your cookies, temp files and history by using McAfee PreInstall Tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

5.- Try to download again your product from your account.

BTW If you decide to run both applications you must do it one at a time because MCPR asks you to reboot.

Tell me if you need further support.

Cheers,

The_Narc

View solution in original post

Re: freeze on down load

Jump to solution

Thanks a lot.  That took care of it.  When downloading, the marker got to exactly the place it had "stalled" before and I though "Oh, blast- it's going to fail again" but then it suddenly started up again and finished fairly quickly!

Re: freeze on down load

Jump to solution

Glad your problem is solved.

Cheers,

The_Narc

Edited on 3/1/10 2:32:02 PM CST
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community