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john.pocrnic
Level 7

dat file will not update

On Mcafee Total protection     

Please help, my dat file will not update. I keep getting the annoying message that my computer is at risk. Click update and it turns green for about five seconds and then same message.

Have installed the technician, no help, uninstalled and installed no help.

Many others are having this problem but no solution is posted.

CANNOT GET THROUGH TO TECHNICAL SUPPORT EITHER!!!!!!!!

What kind of Company is this?

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7 Replies
karthiks
Level 12

Re: dat file will not update

john.pocrnic,

Could you please update me the following

What is the operating system you are using ?

What is the type of Internet Connection ?

What is the version of McAfee ? Open McAfee - > Click on About -> Get me the versions

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john.pocrnic
Level 7

Re: dat file will not update

I am running Windows 8 and my ISP is Rogers Broadband

I have Mcafee Total Protection with the following components

Security Center 11.6

Virus Scan 15.6    

Personal Firewall 3.6

Site Advisor 3.6

Anti Spam 12.6

Parental Controls 13.6    

File Lock 2.6

Shredder 11.6

I have run McAfee tech several times and uninstalled and reinstalled several times

Machine is an HP Desktop with an i7 proecssor and 12gb ram

This probelm is listed in several strings with no resolution posted.

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karthiks
Level 12

Re: dat file will not update

Please  follow the below steps and check the issue

Run the below McAfee removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Restart the computer

Run the below tool to clean up junk files from the computer

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Click HERE and login to McAfee account

Follow the on screen instructions and reinstall the McAfee

By performing the above steps you should get the MFE 12.1 version, if not let me know

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john.pocrnic
Level 7

Re: dat file will not update

I have done what you said and I do have 12.1 with a bit of a different interface.

The error message is gone and the software seems to working properly.

Thanks for all your help!

I will post again if something changes.

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nancydrew
Level 9

Re: dat file will not update

Hi John

Now that you have uninstalled/reinstalled McAfee, are you still getting updates?  Was the 12.1 version a choice when reinstalling or did the process do that versaion automatically?

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john.pocrnic
Level 7

Re: dat file will not update

Hey Nancy;

I am getting updates and all appears to be working properly. I had reinstalled twice before but it did not get 12.1 but rather the same version which was 11.6. I was using the installation disc befoire this last reinstall.

I believe using the cleaner above resulted in installing 12.1 as it did not offer any options for different versions upon installation.

Hope that helps.

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karthiks
Level 12

Re: dat file will not update

Glad you are OK now

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