After the problem with the update I cannont install mcafee again on my pc because "I am using more licenses' than allowed.
I had my pc's reinstalled because I thought it was something else, but now I cannot get the protection I am paying for.
The support service doesn't cover this country (Bolivia) in any way, calling is not an option.
I am truly disappointed with the service, there isn't an e-mail address where I can make myself heard.
Can someone help please?
Please let me know in how many computers you have installed the McAfee, also update me the computer names if possible so that I can try my best to get this resolved. Thanks,
Thank you for replying.
I have installed mcafee in 4 pc's as follows:
1) WERK-PC is my HP laptop, (replacing my old Dell which by the way also sitll has mcafee installed, very seldom used)
2) MARYCRUZ-PC is the pc where I cannot install mcafee again and the one that I used the most for my work.
3) ANTOON-PC is almost never on, only to load updates, it has mcafee because it has a network connection
4) MC-STUDIE is an old PC which I also use for work and has saved me during the time I coudn't use nr 2).
I had understood that my 3 license agreement meant that I could install the product in any pc as long I as I am not using more that three licenses at a time. This has never been the case.
All my work is in pc nr. 2), of course I have backed it up, but still, I have to work with it every day, and now unprotected.
I hope you can help me,
Please do the following and then try to install the McAfee. Thanks,
When I checked your McAfee account there are 6 licenses are in use, but you are valid to install only 3 licenses. So you can deactivate some machines that are not in use i.e. Machines that you do not have McAfee installed. I have mentioned the steps below to deactivate the unwanted machine names from your account, try this and check you are able to install the McAfee.