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kennie
Level 7

can't install mcafee anti virus plus

every time i try to install mcafee anti virus plus i get an error msg that i have to reboot my pc before i can reinstall mcafee products.

but i have done that many times and for some reason i just can't install it.

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9 Replies
Peacekeeper
Level 20

Re: can't install mcafee anti virus plus

Preparing your Windows computer to download and install McAfee Consumer products

Ensure you have done this and no remnants of another antivirus program remains even an older Mcafee version.

If you still have an issue call support it is free.

Services and Support for Home and Office

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exbrit
Level 21

Re: can't install mcafee anti virus plus

Check if you have a failed Windows update that needs installing (or any other software) then try.  Also make sure that Internet Explorer is totally up to date, even if you never use it.

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kennie
Level 7

Re: can't install mcafee anti virus plus

just updated to windows 10 so pretty confident everything is up to date

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Peacekeeper
Level 20

Re: can't install mcafee anti virus plus

Try installing in another browser. Do any other McAfee pages not load?

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kennie
Level 7

Re: can't install mcafee anti virus plus

all other pages work fine but any support page has infinite loading screen.

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Moderator
Moderator

Re: Re: can't install mcafee anti virus plus

Try the steps outlined in this article and see if it helps. This will reset your browser settings to default. Once done attempt to navigate to Support Page.

https://support.microsoft.com/en-us/kb/923737

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kennie
Level 7

Re: can't install mcafee anti virus plus

allready tried that, but i should have tolld that one of the reasons why i ask it here is that the support page doesnt load for some reason.

so i can't ask mcafee for support.

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Moderator
Moderator

Re: Re: can't install mcafee anti virus plus


kennie wrote:



allready tried that, but i should have tolld that one of the reasons why i ask it here is that the support page doesnt load for some reason.


so i can't ask mcafee for support.



Check out this direct link https://service.mcafee.com/ContactTechnicalSupport.aspx?lc=1033&sg=TS&pt=1

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kennie
Level 7

Re: can't install mcafee anti virus plus

infinite loading screen i don't know how or why.

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