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crymsyn
Level 7

can't install after hitting run on the dmsetup.exe button

I;m having trouble installing software for a renewal subscritpion. All instructions have been followed oer directinos listed on what to do before download. pop up blocker is off. all software has been deleted and computer restarted.

Any advice would be a big help.

Thanks

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5 Replies
BalaSGS
Level 7

Re: can't install after hitting run on the dmsetup.exe button

Hi

Can you please clarify and follow the steps suggested bellow

How do you connect to the internet (DSL, cable or Dial-up)?
Did you made any recent changes to the system (Computer)?
What is the version of internet net explorer (IE) you use?

Steps

Tried to ping the McAfee site (Start- click on Run-Type CMD-type Ping download.mcafee.com) post the Ip address you receive.

Run Windows Update [open Internet Explorer – click on tools-internet option]. Install all the critical updates available

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jebbab
Level 7

Re: can't install after hitting run on the dmsetup.exe button

I'm having the same problem. I also can't access virtual tech. I was hit with a virus and loaded avg to scan. got rid of everything it found but still can't download. I pinged mcafee and the ip was 127.0.0.1. I'm running ie9 on adsl line.

jebbab

Message was edited by: jebbab on 3/1/10 4:54:06 PM CST

Message was edited by: jebbab on 3/1/10 4:56:14 PM CST
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Dinz
Level 16

Re: can't install after hitting run on the dmsetup.exe button

Hi jebab,

Your not getting a valid download ip address rather what you receive is a loop -back address.
It could be a spyware that is blocking the installation , Please follow the instruction provided
here and try installing again.

Regards,
Dinesh K

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crymsyn
Level 7

Re: can't install after hitting run on the dmsetup.exe button

Well my connection is wireless. No recent changes to my computer. I;m using IE 7. Windows XP operating system.

When downloading I hit downlaod under my account,

hit i agree for license

hit dmsetup - run

dms setup.ex run

and then nothing happens. no program to download etc.

So kinda getting frustrated as I am following all suggested steps that have been suggests. Which I appreciate, but really want this to work.

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Dinz
Level 16

Re: can't install after hitting run on the dmsetup.exe button

Hi crymsyn,

Please run the mcafee clean up tool from here and restart the computer.
Check and delete if you have any other security software in C:/program files & common files
Run mcpreinstall from from this
linkand try installing again.

Kindly report back on the status.

Regards,
Dinesh K

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