Recently installed McAfee and Rapport Trusteer on new HP laptop. Getting blue screens every day with Rapport Cerberus 64_80120.sys in the stop message. Talked to IBM Trusteer and they said problem in McAfee update. Chatted online with McAfee and they ran virtual technician and uninstalled and reinstalled Mcafee but still having blue screens. Anyone else having this problem?
Thank you then we can keep it in the Consumer area? Hopefully one with more knowledge will pick this thread up and add to the Discussion.
Moved to General Discussion >Discussions > Consumer By Moderator
Can you please identify what McAfee product and version you are using? Also where you downloaded Trusteer Rapport from?
I have the 32-bit application that is provided free of charge by my bank and I downloaded it from them. The file you mention above doesn't exist on my machine despite it being a 64-bit machine, so I suspect you may be using a paid version of Rapport that may clash with McAfee. Only support could advise you there but we would need to know what product you are using to steer you there.
OK you replied almost at the same time as I did. I would contact Technical Support, it's free of charge and linked below.
Toronto ▪ Canada
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We are able to reproduce this however the faulting module is a driver file (related to Rapport Trusteer Endpoint Protection. A temporary workaround is available - Kindly note that this will disable Trusteer's Protection.
Post back the outcome.
would be great to remove Trusteer but its a requirement by my bank for online access seeing as im over 40 miles to nearest branch open late enough that aint going to happen