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santhuvemu
Level 7

auto updates not working

I recently purchased McAfee Antivirus plus. I am using Windows 7 Home premium on Dell Latitude laptop.

I always see "Your Computer is at risk" message popping up. I ensured my auto updates option is enabled.

I am again manually clicking on "check for updates" to see that it downloads. But, again in few seconds it says "your computer is secure - no action required" and displays the date for next check for updates. I am really tired of doing this thing daily.

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4 Replies
Peacekeeper
Level 20

Re: auto updates not working

So the daily checking manually works? What dat are you at now? Should be around 6229.

Possible that a clean uninstall reinstall will fix this up

Uninstall via

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Message was edited by: Peacekeeper on 18/01/11 6:26:54 PM

Message was edited by: Peacekeeper on 19/01/11 2:59:49 PM
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santhuvemu
Level 7

Re: auto updates not working

Thanks for the reply.

So you say to uninstall and install it again. This was not the case earlier. It used to do things on its own. But, all of a sudden it started showing up this message.

Anyhow i will give a try and check whether it fixes this issue.

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Peacekeeper
Level 20

Re: auto updates not working

Yes that is 1st thing to try the chat techs will get you to do it if you contact them.

After uninstall reboot then run below before reinstalling .

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

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Rajesh.k1
Level 7

Re: auto updates not working

just try resetting the Internet Explorer once

1. Tools -> Internet Options -> Advanced -> Reset

Then Try updating the mcafee , even then still you have the issue then reply me

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