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HARLEYAA
Level 7

antivirus plus 2011 - cannot activate

i cannot activate my software. i am on windows 7 and have a wireless connection. i had norton anti virus and went and deleted it and also did the mcafee initial scan before running the antivirus. now when i download either from the disc or my account online it pops up with the run screen, i hit run and nothing. For the cd it says the drive is not valid now, so I dont know what happend.

please help

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8 Replies
Peacekeeper
Level 20

Re: antivirus plus 2011 - cannot activate

Did you remove norton with their removal tool if not try it then run

http://download.mcafee.com/products/licensed/cust_support_patches/McPreinstall.exe

Retry install and if still no go contact chat and let them try. Chat in Technical support link in Useful Links tab above.

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HARLEYAA
Level 7

Re: antivirus plus 2011 - cannot activate

I CANT EVEN BRING UP THE CHAT WINDOW FOR THE TECH. AND I TRIED THE REINSTALL AND STILL NO LUCK

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Peacekeeper
Level 20

Re: antivirus plus 2011 - cannot activate

Hmm maybe do a virus check to see if anything got on your PC.

McAfee has published a document to assist in virus and malware issues Required  Reading - Home User Assistance Malware Troubleshooting (https://community.mcafee.com/docs/DOC-1294)
please  be sure to follow the recommendations and be sure to run the Stinger scan. You  might also want to get a second opinion from this free  program http://www.malwarebytes.org/mbam.php After installation check for the  latest updates and run the program and let it clean everything it finds and  reboot the computer

Also you have a free 30days phone support call them and let them try.

To speak with a Customer Service representative, call  866-622-3911. You may be asked for your registered email address and  order number. Telephone charges may apply.
Average contact length: 10  minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific


Message was edited by: Peacekeeper on 9/11/10 6:23:08 AM
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Aldrin
Level 12

Re: antivirus plus 2011 - cannot activate

Hi - Requesting you to kindly reply back to my private message in order to proceed further on your issue... Thanks

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Aldrin
Level 12

Re: antivirus plus 2011 - cannot activate

Hello there, I'm still awaiting for your response, please send me a private message with the requested information. Thanks

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HARLEYAA
Level 7

Re: antivirus plus 2011 - cannot activate

I DONT KNOW HOW TO SEND A PRIVATE MESSAGE

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Aldrin
Level 12

Re: antivirus plus 2011 - cannot activate

Click on my Avatar, that would open up my profile. On the right panel you will have the option to send a private message

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Dinz
Level 16

Re: antivirus plus 2011 - cannot activate

Hi Harleya,

Could you please confirm if you were able to get this resolved ??

Regards,

Dinesh K

McAfee Online Community Moderator

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