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sarjya
Level 7

alert messages like script:misp QCtool.js

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Hello,

I am receving alert messages like above and others while running the scan/ updates or any other actions.

Info:

OS: window 7 Home Edition

McAfee: Total Protection 2012

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exbrit
Level 21

Re: alert messages like script:misp QCtool.js

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This is due to a bad DAT please read the Announcement at the top of the main home section here:  https://community.mcafee.com/community/home

Thanks.

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11 Replies
exbrit
Level 21

Re: alert messages like script:misp QCtool.js

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This is due to a bad DAT please read the Announcement at the top of the main home section here:  https://community.mcafee.com/community/home

Thanks.

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sarjya
Level 7

Re: alert messages like script:misp QCtool.js

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Thanks Ex_Brit for the prompt response!

As per the announcement, the only option worked was - Download the Uninstaller patch and reinstall the software from "Your products" page.

Issue resolved.

Cheers,

Sarjya.

exbrit
Level 21

Re: alert messages like script:misp QCtool.js

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Glad it helped.

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Re: alert messages like script:misp QCtool.js

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Hello,

  We are having the same problem today.  We uninstalled, ran the MCPR, rebooted, re-installed, and verified that the DAT is 6809.  After rebooting again, now real time scanning is disabled, and we have no internet access on that laptop.  Do we have to repeat the process?  Any further information?  Is it possible to rollback to the previous DAT before the issue appeared, or are we stuck for now?

Thanks,

Steve

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exbrit
Level 21

Re: alert messages like script:misp QCtool.js

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Where did you reinstall from?   You should have also got a new version of SecurityCenter I believe.  Try it again and make sure you download from your online account.   If nothing improves then I hate to say, and I know they're busy, contact Technical Support.

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Amartya
Level 7

Re: alert messages like script:misp QCtool.js

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Hello Steve,

Its been a while since your post, but I wanted to check if you were able to resolve this issue or are you still wihout internet connectivity? we have a KB TS 101446 published for this issue that successfully resolves the problem. Let me know if this doesnt help.

http://service.mcafee.com/FAQDocument.aspx?id=TS101446

Thanks

Amartya

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camcom
Level 7

Re: alert messages like script:misp QCtool.js

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I'm finding the link to TS101446 is dead (Doc ID you entered was not recognized in our system).

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exbrit
Level 21

Re: alert messages like script:misp QCtool.js

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camcom
Level 7

Re: alert messages like script:misp QCtool.js

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That didn't work but, this one did.

http://service.mcafee.com/faq/TS101446.htm

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