Thanks Ex_Brit for the prompt response!
As per the announcement, the only option worked was - Download the Uninstaller patch and reinstall the software from "Your products" page.
We are having the same problem today. We uninstalled, ran the MCPR, rebooted, re-installed, and verified that the DAT is 6809. After rebooting again, now real time scanning is disabled, and we have no internet access on that laptop. Do we have to repeat the process? Any further information? Is it possible to rollback to the previous DAT before the issue appeared, or are we stuck for now?
Where did you reinstall from? You should have also got a new version of SecurityCenter I believe. Try it again and make sure you download from your online account. If nothing improves then I hate to say, and I know they're busy, contact Technical Support.
Its been a while since your post, but I wanted to check if you were able to resolve this issue or are you still wihout internet connectivity? we have a KB TS 101446 published for this issue that successfully resolves the problem. Let me know if this doesnt help.