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stealth71_at
Level 7

Windows 10 Blue Screen after McAfee Total Protection installation

Suddenly after starting the Computer, I recognized, that McAfee Total Protection states, that my coverage is expired. In fact, Login into McAfee Internet account Shows - my abo is valid till 12/2017. I tried to click on extend button but it didn't work - only cancel. I tried to click on the button for the abo account Information in the McAfee application - link doesn't work.

So I deinstalled McAfee through Windows (Vers.10) and afterwards use additionally the McAfee Deinstallation tool to clean up. Restart of the Computer and reinstallation of the actual McAfee total protection Version from my account. Everything worked, Installation was sucessful and McAfee running again updated and valid - until: I restarted the Computer. During booting I'm receiving a Windows 10 bluescreen, telling me, that Auto repair is not able to fix the problems and only System recover can help. Cancel this Option brings the Computer into a permanent bluescreen Loop.

So I recovered the last Windows Point, and Computer started again correct, but McAfee was again in expired abo mode. I tried to install the McAfee technician application, but this stops during Installation with an error - that the Software cannot be installed (without further reason).

I wrote all of this to the Support - and I received an answer quite fast - but the answer was: delete McAfee, use the delete tool and reinstall and the Problem will be solved. Somehow, I think the Person was not even reading my message.

Did anybody experianced the same Problem - and - much more important, what can be a solution?

stealth71

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11 Replies
catdaddy
Level 20

Re: Windows 10 Blue Screen after McAfee Total Protection installation

Could you kindly provide the ( Service Request number )  associated with your case/experience spent with Technical Support?

Cliff
McAfee Volunteer
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stealth71_at
Level 7

Re: Windows 10 Blue Screen after McAfee Total Protection installation

Sure I can, 00034098

But take care, communication was in German (but the same Story as above in english)

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catdaddy
Level 20

Re: Windows 10 Blue Screen after McAfee Total Protection installation

Thank you for your quick response Hopefully one of my Colleagues whom run Windows 10 will pick up this thread,and add to the discussion. In addition one of our Forum Tier 2.5 Techs quite possibly may chime in.

​  Could you assist this user please?

sanjay

Cliff
McAfee Volunteer
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Moderator
Moderator

Re: Windows 10 Blue Screen after McAfee Total Protection installation

Am looking into the ticket number and will post back.

Tier 2.5 Technician
catdaddy
Level 20

Re: Windows 10 Blue Screen after McAfee Total Protection installation

Thank you Selvan

Cliff
McAfee Volunteer
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stealth71_at
Level 7

Re: Windows 10 Blue Screen after McAfee Total Protection installation

Hi,

is there some time Frame, in which I can expect an answer or idea what to do?

THX

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catdaddy
Level 20

Re: Windows 10 Blue Screen after McAfee Total Protection installation

I will contact the Technician as I am uncertain of his days on/off. Plus being his geographical location is India.

​  Do you currently have anything to add to the discussion, Thanks?

I will shoot him an email also.

All the Best,

Cliff

Cliff
McAfee Volunteer
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stealth71_at
Level 7

Re: Windows 10 Blue Screen after McAfee Total Protection installation

Hi Cliff,

today is the 19th of January, I assume technicians are back at work, however, nobody took care about my Problem till now. If you are a Supervisor, then sorry - your People are giving a sh.. on your order.

Soon it will be one month, in which I paid for a product, that I cannot use and with no or incompetent Support.

If Mc Afee is not interested and can afford to loose customer instead of Fixing Problems - then I will ask to get my Money back and cancel all Relations with Mc Afee and there will be no Need for Support - please advice.

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catdaddy
Level 20

Re: Windows 10 Blue Screen after McAfee Total Protection installation

                   If your issue has still not been resolved, please escalate your case;  Executive Escalations team

                    in addition other links FYI...Contact Us | Intel Security

                  I will email as he is Support as well, I will ask if he has found out anything.

I apologize and sincerely thank you for your patience and understanding.

BTW...I am only a simple (Volunteer Moderator) attempting to offer our users assistance the best of my capabilities. It is my wish that you get your issue resolved in 'Short Order'

All the Best

CD

Cliff
McAfee Volunteer
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