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usnr
Level 7

Win 7 & Visrus Scan Plus

Yesterday I installed 7.

After some good info from this site, I uninstalled all McAffe products and downloaded new from my account.

Everything loaded and all looked fine.

Today upon startup I looked to see if VSP was working, it would not open.

Popup said if I changed OS then to uninstall all Mcaffee products, current is not for this system.

It is currently running a scan of my system (friday am schedule)

What is going on??

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11 Replies
Dinz
Level 16

Re: Win 7 & Visrus Scan Plus

Hi usnr,

As I understand, you are unable to open security center after installing it,

Try running mcafee virtual technician from http://mvt.mcafee.com which will auto fix the issue , please post me with the session id so that I could review the installed files.

Regards,

Dinesh K

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usnr
Level 7

Re: Win 7 & Visrus Scan Plus

I ran MVT - no problems found.

I again tried to open the security center - would not open - same Popup as before

Session ID 23036635

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Dinz
Level 16

Re: Win 7 & Visrus Scan Plus

Hi usnr,

Can you provide the error message while you try to open security center. If possible attach a picture of the same.

Regards,
Dinesh  K

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usnr
Level 7

Re: Win 7 & Visrus Scan Plus

could not save the image.

"The version of Security Center that is installed on your computer is designed for adifferent OS. If you recently updated your computer from one OS to another Please uninstall all McAfee products, restart your computer and then reinstall all the products to get teh correct version for the computer"

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Dinz
Level 16

Re: Win 7 & Visrus Scan Plus

That error message was very helpful , thanks,

Please follow these steps:

Right click on the security center icon on the desktop,

Click properties, click compatibility tab,

Under compatibility mode , remove the check mark

Do the same for show settings for all users (at the bottom)

Click apply and then ok

And try to open security center.

Regards,

Dinesh K  

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usnr
Level 7

Re: Win 7 & Visrus Scan Plus

When I right click - No Properties tab shows

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Aldrin
Level 12

Re: Win 7 & Visrus Scan Plus

Hope this would help you...1.JPG

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usnr
Level 7

Re: Win 7 & Visrus Scan Plus

popup show missing msvcr71.dll

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usnr
Level 7

Re: Win 7 & Visrus Scan Plus

Sorry Real Player is not working.

For VSP - can not get to the properties window. It does not show when I right click on the icon

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