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Will not RUN

I chatted with a McAfee Tech yesterday to get help downloading

the McAfee software that I purchased. When I click RUN nothing happens!!! The tech

was unable to help me and said that another higher level tech would call. I

still have not heard from anyone. This is not accetable considering I paid for a

product that does not work!

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10 Replies
Dinz
Level 16

Re: Will not RUN

Hi,

Sorry for the inconvenience caused, could you please provide some additonal information on this so that we could provide a solution,

What is the operating system we use ?

How old is the computer ?

Any recent changes made to the computer ?

Regards,

Dinesh K

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Re: Will not RUN

The computer is about 4 years old. No recent changes made to the computer. Not sure what operating system. Where do I find that info?

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Peacekeeper
Level 20

Re: Will not RUN

When it boots it should say the OS I would expect XP. Once booted go to start bottom left and click on start and control panel. Choose system and the OS is mentioned there as well as what service pack and how much ram. Post all these here please.

Also could be start settings control panel as path depends on how it was setup.

Have you had any other Antivirus or firewall installed?

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Re: Will not RUN

Windows XP version 2002

RAM 960 MB

I previously had the basic version of McAfee.

Please advise.

Thanks.

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Peacekeeper
Level 20

Re: Will not RUN

OK what service pack of XP sp1 2 or 3 should be 3 to be safe. 32bit version of XP I assume?

As you had a previous version read this and run the mCPR removal tool then reboot and try to download the new version of Mcafee

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Message was edited by: Peacekeeper on 3/02/10 1:07:32 PM
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Re: Will not RUN

I removed the old McAfee and still the new one will not install. Can someone please call me and walk me through this, because we paid for a product/service and we still have yet to benefit from the product? This will be better solved if someone can call me to resolve this issue; if not, I want a full refund and I will purchase a different security system for my computer.

Ph number removed for your security I passed it onto the powers that be...Pk

Message was edited by: Peacekeeper on 5/02/10 8:26:37 AM
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Peacekeeper
Level 20

Re: Will not RUN

When you chatted did he give you a case number?

Will ask our admin to chase this up once you  give a case number

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Dinz
Level 16

Re: Will not RUN

Hi,

I have requested for some additional information on this through your private message, could please reply back to it so that we could proceed further.

Thanks,

Dinesh K

McAfee Online Community Moderator

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Re: Will not RUN

I do not recall being given a case number when I chatted with the virtual tech.

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