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dwalt
Level 7

Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

McAfee  customer support couldn't help me for 1 - 2 days.  How is this worth buying ?

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8 Replies
Peacekeeper
Level 20

Re: Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

What was your question there and also have you got a service request number that will assist the techs I ask to see what transpired.

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catdaddy
Level 20

Re: Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

Moved to  Consumer  General Discussion > Discussions

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

​,

                   If your issue has still not been resolved, please escalate your case;  Executive Escalations team

All the Best

CD

Cliff
McAfee Volunteer
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Moderator
Moderator

Re: Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

Dawn Walter wrote:

McAfee  customer support couldn't help me for 1 - 2 days.  How is this worth buying ?

Please post back the Service Request number that you received from Customer Service representative so that we can investigate.

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catdaddy
Level 20

Re: Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

Thanks Selvan

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

There is also the possibility that Customer Service was closed when dwalt tried.   Some areas aren't 24/7 service.

In that case there wouldn't be a service request number yet.

Or it wasn't McAfee that was contacted, there are many fake companies advertising on the Internet as McAfee

so one has to be very careful.

Here's the real one:  Contact Support

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catdaddy
Level 20

Re: Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

You indeed may have a point. It has that link and others as well in the link I inserted. Scroll down and you can see it

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Why would I purchase McAfee if there's none available to help me? The customer service department is poor at best.

Marking as 'Assumed Answered'.

Cliff
McAfee Volunteer
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