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ricegl
Level 7

Why does runnning a scan freeze up system? fix?

During routine weekly scan system freezes up about 91% thru the scan and must be rebooted, need solutions to fix.

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16 Replies
Aldrin
Level 12

Re: Why does runnning a scan freeze up system? fix?

When you say weekly routine scan I believe it would be the Scheduled Scan, so is it freezing all the time at 91%. Is it getting struck in any specific file/location, if Yes then please let us know the file and path. Also what is the version of McAfee you have it on the computer?

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ricegl
Level 7

Re: Why does runnning a scan freeze up system? fix?

During the scheduled scan it stops at 91% at C:\...psisdecd.dll

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ricegl
Level 7

Re: Why does runnning a scan freeze up system? fix?

I have McAfee Internet Security (I guess this is the version?)

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Aldrin
Level 12

Re: Why does runnning a scan freeze up system? fix?

Could you please let us know the complete file location...

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ricegl
Level 7

Re: Why does runnning a scan freeze up system? fix?

It stopped at C:\...psisdecd.dll

Sorry, this is all I have.

thanks,

Glenda

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ConorD62
Level 12

Re: Why does runnning a scan freeze up system? fix?

Hi Aldrin and Ricegl,


Putting psisdecd.dll on google,


Comes back with a Hauppauge website, MediaPortal and Windows XP Tuner.


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Aldrin
Level 12

Re: Why does runnning a scan freeze up system? fix?

I don’t think we will be able to assume that just with the *.dll file, we need to know the entire path of the file

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ricegl
Level 7

Re: Why does runnning a scan freeze up system? fix?

Aldrin,

C:\...psisdecd.dll     is all that was noted when the scan froze.  what else should I be looking for?

thx,

Glenda

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Aldrin
Level 12

Re: Why does runnning a scan freeze up system? fix?

Glenda - Try to search for the psisdecd.dll in your computer, so that it would help us to identify its exact location

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