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Why does my scheduled tasks start 5 hours early?

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I have been using Internet Security Suite for at least 7 years and only had the problem once before.  I schedule a Quick Clean every Saturday at 10:30 AM and a system scan every Saturday at 11:00 AM (so I'm not scanning garbage temporary files).  Both utilities start around 6 AM on Saturday, and when I cancel the scan, both utilities start up soon after.  I have a Windows scheduled task that starts at 7:00 AM every day and works perfectly. This just happened since I upgraded to Windows 8.1.  How do I fix this?

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Re: Why does my scheduled tasks start 5 hours early?

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Peacekeeper wrote:



Ok


I tried it yesterday at 10:00 and it start on time and completed normally.  I have now reset my schedule back to the way it was since before this started.  If it happens again, I will open another discussion item.  You can close this incident as answered.

Thanks.

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exbrit
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Re: Why does my scheduled tasks start 5 hours early?

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No idea but I would cancel the schedule for now and do it manually and contact Technical Support, link below - free of charge.

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Re: Why does my scheduled tasks start 5 hours early?

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I tried contacting them and they told me it was because I cancelled a scheduled scan even though the scheduled scan started 5 hours early.  Technical support is nothing more than disconnected contract monkeys overseas that have no contact with developers and just spew canned answers out of some procedure manual.

exbrit
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Re: Why does my scheduled tasks start 5 hours early?

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Well I'd hate to think what that makes me as they are more trained in these things than I am, I'm only a volunteer user like you.

Contact them again and ask for escalation, that is your right.  A higher level tech will then take over.

Re: Why does my scheduled tasks start 5 hours early?

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I actually tried that.  I found out that escalation just gets you the call center supervisor who is nothing more than a carbon copy of the call center monkey.  Also, I was expected to make an appointment with her and sit by the phone and wait for her call.  They do not give an escalation number, transfer to the escalation or provide any other type of escalation.

Re: Why does my scheduled tasks start 5 hours early?

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I will test this on my PC later on today. To check what version of the product do you have 13.6 or 14.0.? and what version of quickclean..

We mods can bring this up at tomorrow's phone hookup 

Re: Why does my scheduled tasks start 5 hours early?

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Peacekeeper wrote:



I will test this on my PC later on today. To check what version of the product do you have 13.6 or 14.0.? and what version of quickclean..



We mods can bring this up at tomorrow's phone hookup


My Internet Security Center is 14.0 and my Shredder and Quicklean are 14.0 as well.  This is according to the "About" on the Security Center.

Re: Why does my scheduled tasks start 5 hours early?

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What build number ie the 3rd number in the version?

I have set mine to run at 5pm my time so will monitor

Re: Why does my scheduled tasks start 5 hours early?

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14.0.1076 for the Security Center Version

Re: Why does my scheduled tasks start 5 hours early?

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ok mine set and my build 4072 This is on a beta install. If it works as expected will test on the wife's retail install