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SPiRaCY
Level 7

White Screen Problem again in McAfee Internet Security

I’m having a program with a white screen on MacAfee Security Centre when ever I open it.

These are the steps ive tried below

1.Click Start and select Search.

2.In the Search box, type CMD and click OK.

3.In the Search results window, right-click CMD and select Run as Administrator.

4.In the command prompt, type REGSVR32 JSCRIPT.DLL and press ENTER.

5.After the confirmation message is displayed, type REGSVR32 VBSCRIPT.DLL and press ENTER.

6.Close the command prompt.

Uninstalled/Reinstalled

I was due a format, so I even formatted my pc

Done all updates.

And ive tried the virtual technician and that just says everything is ok, then the chat wont load. 

I don’t know  what else to try, please help as I really don’t want to move to another protection program.

My system specs are below

Windows 7 Ultimate x64 (all updates done)

Amd Athlon II x4 620 Processor

Nvidia GeForce 9500 1GB

4GB DDR2 Ram

Explorer version 9 (But I never use explorer anyway)

I have done a search on the forum, and there seems to be a lot of people with the same problem, some have managed to solve it by trying the steps in various posts, and some people are still having the problem (like me)

Look forward to replies

Thanks

SPiRaCY

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25 Replies
exbrit
Level 21

Re: White Screen Problem again in McAfee Internet Security

If your Windows 7 is SP1 and your IE9 is set to default even if you don't use it and you've done all the above then you should contact Technical Support either by online chat or by phone, it's free:  http://service.mcafee.com/TechSupportHome.aspx?lc=2057&sg=TS

This is caused by something being set incorrectly, perhaps unintentionally or even unknown to yourself, done by some other software, and they have the tools to check it out.

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SPiRaCY
Level 7

Re: White Screen Problem again in McAfee Internet Security

yes it is windows 7 sp1, but as i said before, ive done a format and only installed mcafee after, and still the same problem, and obviously this is a common problem, from reading on the forum, cant believe this is still on going on.

I just find it strange all you admins/mods seem to blame IE, if thats the case, why cant it be sorted in updates to work with IE, even tho i dont use the browser, you all blame it for the problem.

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exbrit
Level 21

Re: White Screen Problem again in McAfee Internet Security

It's only being reported by a few people lately.   It was a major issue with people using beta version of browsers but those reasons don't apply any more.   Let me ask one of my colleagues for any ideas he may have.  I'll get back to you.

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SPiRaCY
Level 7

Re: White Screen Problem again in McAfee Internet Security

Thank you, i appreciate your help

Message was edited by: SPiRaCY on 15/10/11 18:59:26 CDT
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exbrit
Level 21

Re: White Screen Problem again in McAfee Internet Security

Nothing magic that you haven't already tried other than did you restart after any major McAfee update?  Plus did you try resetting IE under Tools/Internet Options/Advanced?

The interface relies on IE to function whether or not it's your default browser, so it is very likely something to do with that.

Meanwhile I have posted in our private area asking for the Tech Support people to take a look at this thread.

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Dinz
Level 16

Re: White Screen Problem again in McAfee Internet Security

Hi there,

As Ex_Brit said McAfee security center relies upon Internet explorer for display features and its GUI. So any issues over it would impact the interface of Security center . As a last resort , Kindly uninstall IE 9 from security center and let us know the status.

To uninstall Internet Explorer

Click the Start button , type Programs and Features in the search box, and then click View installed updates in the left pane.

Under Uninstall an update, scroll down to the Microsoft Windows section.

Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.

Restart the PC and check the status

Regards,

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exbrit
Level 21

Re: White Screen Problem again in McAfee Internet Security

Also SPiRaCY I forgot to ask, when you did that .dll fix you did definitely run the command prompt as Administrator?

There is that and some other steps mentioned here: https://community.mcafee.com/docs/DOC-3000

Message was edited by: Ex_Brit on 16/10/11 8:50:54 EDT AM
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bakeks_14
Level 7

Re: White Screen Problem again in McAfee Internet Security

I have the same problem about the blank white screen. I tried to update  and to download virtual technician but still blank white screen appear. It seems this is a big problem. I also tried to uninstall to reinstall mcafee but I cannot because white blank screen again say hello. Please help me with these problem.

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JaiPrakash
Level 12

Re: White Screen Problem again in McAfee Internet Security

Please open your Internet explorer – Click on Help and let us know

Version :

Cipher strength :

And also let us know your operating system ?

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