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Re: White Screen Problem again in McAfee Internet Security

Oh well I tried.  I know what it looks like as I got it once and once only back in the beta IE7 days.

Good luck,

SPiRaCY
Level 7
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Message 22 of 26

Re: White Screen Problem again in McAfee Internet Security

Still have the problem, support couldnt help, so i have now removed mcafee completely and im now using other security software, which is a shame because i never used to have any problems, and the other bonus was i was getting mcafee free from my isp. Ohwell 😞

Re: White Screen Problem again in McAfee Internet Security

That is very strange that they couldn't help you.    Something, somewhere is meddling with Internet Explorer because the SecurityCenter is an IE page.  Do you want me to pursue it, if so you would have to switch back to McAfee of course?

alex_n
Level 7
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Message 24 of 26

Re: White Screen Problem again in McAfee Internet Security

Hello Spiracy,

it is strange that tech support couldn help you with this.

If you´re still willing to give it a try you can do this:

1-Make sure you still have IE 8

2-Download and Run this tool     http://download.mcafee.com/products/licensed/cust_support_patches/McPartnerPreInstall.exe      and then reboot.

If you did this having MFE installed check the status now, if not, reinstall MFE after running this PreInstall tool.

Please, kindly revert us back if it worked ok.

Good luck

ajieto
Level 7
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Message 25 of 26

Re: White Screen Problem again in McAfee Internet Security

Try this steps.

Download and install java for 64 bit

run command prompt as admin

type in 1st:  regsvr32/u jscript.dll then press enter

            2nd: regsvr32 jscript.dll then press enter

            3rd: regsvr/u vbscript.dll then press enter

            4th: regsvr32 vbscript.dll then press enter

delete temporary files

reboot the comp., if you are using IE9 downgrade to IE8 and if its still showing a blank screen after this steps.

uninstall and reinstall the mcafee

Message was edited by: ajieto on 1/20/12 12:41:43 PM CST
keiooz
Level 7
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Message 26 of 26

Re: White Screen Problem again in McAfee Internet Security

Mine has been fixed after uninstalling, run anti-virus scan and then reinstall. You could also try this one, but won't guarantee that it can help.

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