cancel
Showing results for 
Search instead for 
Did you mean: 
diyosh
Level 7

Where do I send files for false positives?

OK.

I'm pissed, frustrated and doing my best to calm my nerves.

I have a McAfee Antivirus 2011 Plus and somehow you flipping geniuses thought that it would be an awesome idea to not include an exclusion option or a 'trusted list'. Either way, that's your choice, a sh*tty choice nonetheless.

So, I only ask now if I can get assistance where I could send the file to any genius out there who's part of your team to scan the file that McAfee keeps deleting. It's a .dll file from a game I'm trying to install and I can bet my grandmother's grave on it, that's its a false positive.

So, where do I send this file to be analyzed and quickly get a build or patch or sumthing to make my McAfee stop detecting it as a Trojan. I know there's a service like this here, or at least there should be, as I have done this before with K****ersky Labs. (censored it for you)


Yeah, so thanks. A quick reply would be HIGHLY appreciated.

*semi-rage over/contained

0 Kudos
1 Reply
Dinz
Level 16

Re: Where do I send files for false positives?

Hi diyosh,

Sorry for the inconvenience caused here with the detections , please follow the steps here to submit the file to McAfee labs

http://service.mcafee.com/faqdocument.aspx?id=TS100095  

Thanks,

0 Kudos