cancel
Showing results for 
Search instead for 
Did you mean: 
sacha
Level 7

What to do next after a Service Request for virus removal?

Just wondering if someone here is able to help me as I can't get through to anyone at McAfee on the phone.

Yesterday I called and they told me to run the stinger to try remove a virus on my computer. As this did not work I opted to pay to get McAfee to remove it for me. I received an email confirming my service request, but am unsure what I am expected to do next. I have heard nothing from them and have called twice, only to be put on hold for more than an hour each time.

Any help would be greatly appreciated!

Regards,

Sacha

0 Kudos
1 Reply
Peacekeeper
Level 20

What to do next after a Service Request for virus removal?

Contact Customer service

http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1

Use the chat or call the australian number

Telephone Customer Service

To speak with a Customer Service representative, call 1800 998 887. You may be asked for your registered email address and order number. Telephone charges may apply.
Estimated wait time: 5 minutes
Hours of Operation: Available 24x7

0 Kudos