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pxf
Level 7
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Message 1 of 9

Web Protection seems to have gone

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I have McAfee total protection. When I purchased it, it included a web protection feature which warns me if I try to go to a bad web site. Now when security scan plus runs it tells me that "Your WebAdvisor software is off or disabled"  If I click on "learn more" it takes me to a web site that wants to sell me a product called "McAfee Identity Theft Protection Plus". What has happened to the web advisor I used to have ? Can I tell if it is still active ? IS there a web site I can try to go to that will cause it to warn me ( one that is not reall bad, I don't want to cause a problem with my computer ). ? Please can you help ?  Thanks. 

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sarnia
Level 9
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Message 4 of 9

Re: Web Protection seems to have gone

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Just to add to my previous post a little information about Security Plan Plus.

SCC+ has no protection capabilities. It scans and just tells you if security is compromised and then suggests a Mcafee product, as you found!

If you do have Total Protection installed and it says you are protected then you are Ok.

In any event you can, if you wish, uninstall SCC+ from the Contol Panel in the usual way.

Good luck

Sarnia

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pxf
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Message 2 of 9

Re: Web Protection seems to have gone

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I know that there used to be a file called "mcsacore.exe" because I had a problem with this file a couple of years ago. A Scan of my computer no longer finds this file.

sarnia
Level 9
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Message 3 of 9

Re: Web Protection seems to have gone

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I don't know why your web advisor vanished but have you tried to download it again.

So long as you have Windows 10 /8/8.1 or 7 and IE 11/10 or 9 it also recommends that you use IE to download from this link

   https://www.mcafee.com/consumer/en-us/store/m0/catalog/mwad_528/mcafee-web-advisor.html

If this link doesn't work then just google mcafee web advisor

Hope this helps, let us know.

Sarnia

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sarnia
Level 9
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Message 4 of 9

Re: Web Protection seems to have gone

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Just to add to my previous post a little information about Security Plan Plus.

SCC+ has no protection capabilities. It scans and just tells you if security is compromised and then suggests a Mcafee product, as you found!

If you do have Total Protection installed and it says you are protected then you are Ok.

In any event you can, if you wish, uninstall SCC+ from the Contol Panel in the usual way.

Good luck

Sarnia

pxf
Level 7
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Message 5 of 9

Re: Web Protection seems to have gone

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Thanks for the link. I downloaded and installed Webadvisor. Security scan now says that it is there. Is there a web site I can go to, to trigger a web advisory ? ( one that won't hurt my computer if web advisor isn't working ). Thanks.

sarnia
Level 9
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Message 6 of 9

Re: Web Protection seems to have gone

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There are sites to do the test you want to do but I haven't used them and really I don't see the point. Web Advisor does what it says on the tin, it tells you a site is safe with the green indicator and red if it's not.

If you click the little green arrow next to the Web Advisor icon at the top right of your screen and select options you can check to see if 'Tell me if a search result is safe in any search engin' then web advisor will work with all search engins, if secure search is selected then web advisor works only with Yahoo.

All the best

Sarnia

pxf
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Message 7 of 9

Re: Web Protection seems to have gone

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I am seeing something strange. After I installed WebAdvisor I ram Security Scan Plus, and it told me that Web Protection was on. Later I rebooted. Then I ram Security Scan Plus again, and it said that Web Protection was NOT on. I reran the setup to reinstall WebAdvisor, and now Security Scan Plus tells me Web Protection is on again.

pxf
Level 7
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Message 8 of 9

Re: Web Protection seems to have gone

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Also, the Web Advisor icon at the top right of my screen ( which only seems to appear in chrome by the way, I don't see it in IE ), is greyed out, and if I click on it and select options, nothing happens.

sarnia
Level 9
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Message 9 of 9

Re: Web Protection seems to have gone

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First is webadvisor extension enabled? To check

Click the Chrome menu on the tool bar

Select Tools

Select Extensions

Select the box to enable.

If that doesn't solve things you can remove W/A via the Control Panel > Programs & Features, uninstall, then reboot and install W/A from the Chrome web store the link is

https://chrome.google.com/webstore/detail/mcafee%C2%AE-webadvisor/fheoggkfdfchfphceeifdbepaooicaho?u...

As for W/A not appearing in IE, I have the same issue but as it's not my default browser ( Firefox is) I'm not that concerned at the moment.

Bye the way trouble shooting W/A can be tricky! let us know how you get on.

Sarnia

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