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Vista Computer stopped working with McAfee

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I have McAfee through Brighthouse/Spectrem. Noticed last week that McAfee made a big change last week on my Windows 10 machine. On the Vista computer it said my subscription had expired. My subscription comes with Brighthouse. Any ideas?

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Moderator GaneshR
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Message 2 of 4

Re: Vista Computer stopped working with McAfee

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Hi @patrick_crotty 

Looks like this is a subscription issue. Please open McAfee UI and go to "My Info" tab. Check if you see any email address and subscription details. You should ideally not see any if your subscription is through Brighthouse. If at all you see any please uninstall Mcafee and reinstall it from your Brighthouse account.

Regards

Ganesh Raju R

 

Re: Vista Computer stopped working with McAfee

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Went to Brighhouse to redownload McAfee provided by Brighthouse and found Vista does not meet system requirements.

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Moderator GaneshR
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Message 2 of 4

Re: Vista Computer stopped working with McAfee

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Hi @patrick_crotty 

Looks like this is a subscription issue. Please open McAfee UI and go to "My Info" tab. Check if you see any email address and subscription details. You should ideally not see any if your subscription is through Brighthouse. If at all you see any please uninstall Mcafee and reinstall it from your Brighthouse account.

Regards

Ganesh Raju R

 

Re: Vista Computer stopped working with McAfee

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Went to Brighhouse to redownload McAfee provided by Brighthouse and found Vista does not meet system requirements.

Reliable Contributor exbrit
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Message 4 of 4

Re: Vista Computer stopped working with McAfee

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Vista, as it is unsupported by Microsoft, likewise it is unsupported by McAfee.

A  quick look at the product pages got me this as part of the System Requirements.

 

Microsoft Windows 10, 8.1, 8, and 7 SP1 (32- and 64-bit)

 

With all due respect I don't think subscription has anything to do with it.

 

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Peter
Toronto, Canada
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