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Simone
Level 7

Viruscan plus 2010 activation

Hello

I bought the last edition of Mcafee Viruscan plus.

I formatted my pc and i installed Windows 7 32 bit

I installed Viruscan plus with online installation as the CD recomended.

After i made a new account with the product key.

Since now it's all ok.

After the installation i activated the subscription (i think so).

After 2 days a red message appeard on my desktop telling me that i must activate my account in 10 days.

When i push Activate the screen of activation start, stay for 3 seconds and then disappear.

When i check the home page of security center a blu link tells me i must activate account, always the same story.

I check my subscription in mcafee.com and it result regular, active and update are current.

What can i do????

Thanks and sorry for my bad english (i am italian)

5 Replies
Dinz
Level 16

Re: Viruscan plus 2010 activation

Hi Simone,

Please follow the prompts to complete registration,

Right click on the M icon near system tray

Select product setup and continue with the prompts to complete registration

Note : If you already have a mcafee account with the email address select login and continue the prompts.

Do report back if you have any issues

Regards,

Dinesh K

on 1/12/10 1:23:50 PM GMT-06:00
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Simone
Level 7

Re: Viruscan plus 2010 activation

I don't have any product setup voice.

i have following voices:

Open Security Center

updates

Scan

Rapid link

Change Settings

Verify Subscription (alredy done, i have the message: "you subscription has been verified)

Update center

Customer care

I have made a new registration with this product when i installed it, but i still have the "activate your account" voice in the security center home page.

The problem is the same of my first post, the activation application starts and after 2 seconds disappear, and doesn't complete the activation

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Dinz
Level 16

Re: Viruscan plus 2010 activation

Simone,

Could you please tell me , did we have any other mcafee product registered with this email address yoir trying to register now?

Also Please login to http://us.mcafee.com/root/login.asp and tel me whether you could see your complete subscription for the mcafee virus scan plus 2010 registered ?

Regards,

Dinesh K

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Simone
Level 7

Re: Viruscan plus 2010 activation

I have only this product registered with this email.

When i log in i see my subscription:

Subscription :1

i can protect 1 pc (i have this product installed on 1 pc)

my activation key

the expiration date (correct)

History and download

i i push subscription:1 i have this page

Subscription Details

Subscription Status:Active

the expiration date (same as before correce)

Total Licenses: 1 (1 in use; 0 available)

My computers

my computer name (correct)

License status: Active

Software Update: Current

I post 2 screens

in the first screen you can see the home page of my security center.

The blu write at bottom is the italian phrase for ACTIVATE YOU SUBSCRIPTION


when i push appear the screen2

the Activation window

that windows after 2 seconds disappear

0 Kudos
Dinz
Level 16

Re: Viruscan plus 2010 activation

Simone,

That's good, we are proceeding further ,

Run the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe  and restart the computer.

Check whether the system clock is corect, if not set it right.

Reinstall  your products from your account.

buona fortuna

Regards,

Dinesh K

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