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RayW
Level 7
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Message 1 of 11

VirusScan not autoupdating using Mac OS 10.14.3

Verizon Macafee version 3.8.1.2 (3646) fails to auto-update despite auto-update being turned on. Reinstalled the product still unable to auto-update. How can this be corrected?

 

10 Replies
Moderator Felix_Igwe
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Message 2 of 11

Re: VirusScan not autoupdating using Mac OS 10.14.3

Hi @ RayW,

I have sent a private email to you, please respond to the mail

Thanks,
Felix.

epc1
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Message 3 of 11

Re: VirusScan not autoupdating using Mac OS 10.14.3

I have the same issue of not being able to update using Mac OS 10.11.6

Moderator Felix_Igwe
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Message 4 of 11

Re: VirusScan not autoupdating using Mac OS 10.14.3

Hi epc1,

I understand your concern with McAfee VirusScan not auto updating on Mac OS Version 10.11.6. I will like to know from where are you getting McAfee product from? is it a direct McAfee Subscription or are you getting McAfee from your Internet Service Provider?

Thanks,
Felix.

epc1
Level 7
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Message 5 of 11

Re: VirusScan not autoupdating using Mac OS 10.14.3

I got my  McAfee directly from McAfee as a subscription.

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Moderator Felix_Igwe
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Message 6 of 11

Re: VirusScan not autoupdating using Mac OS 10.14.3

Hi @epc1,

Thank you for your response. Please click on the link provider below for more clarification about the Minimum system requirements for McAfee Security Software for MAC.

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...

Based on the System Requirement, the link providers the version of McAfee Software available for you.

Thanks,
Felix.

If this information was helpful in any way or answered your question, please mark it as accepted solution and give Kudos if appropriate.

Re: VirusScan not autoupdating using Mac OS 10.14.3

I too am having this problem running McAfee Internet Security (AT&T) 4.5.9 running on MacOS High Sierra 10.13.6.

Moderator Felix_Igwe
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Message 8 of 11

Re: VirusScan not autoupdating using Mac OS 10.14.3

Hi @HughJass,

Please try uninstalling and reinstalling McAfee on your Mac and then try checking for McAfee Update again.

Please let us know the status after following the steps if the update is successful or not.

Regards,
Felix.

Re: VirusScan not autoupdating using Mac OS 10.14.3

Removed and reinstalled IS. It's only been one day but I haven't received the message indicating I needed updating. An odd observation however is that nothing is mentioned in the History & Log. It only lists Real Time Scans. Nothing about updates or auto-updates.

Re: VirusScan not autoupdating using Mac OS 10.14.3

Hello @HughJass,

I sent you a private message, please do reply for further assistance.

Regards,
Felix.

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