I just got off the phone with Dell Technical Support for McAfee. They told me that I need to switch completely to a manual scan and there was no way they could fix my problem. I asked them to escalate this with an incident to a McAfee developer and was told that they were not authorized to do so. I told them that if I wanted to do manual scans, that I might as well use a free service such as Avast. They then offered me a refund and refused to take the incident any further.
I will be writing to Christopher Young at Intel and telling him that the Dell support for McAfee is non-existent. I will recommend, once again, that he terminate their contract. The support I get on my McAfee product is a joke.
Chinthanai Selvan P wrote:
Hi Stew Danko
I will be reviewing the SR 1788090466 and post back what exactly happened with the Support Interaction. In the mean time could you please post back the version of McAfee installed.
Open McAfee GUI > About > Version of Security Center
I reviewed the SR 1788090466 and also reviewed the subsequent SRs under your contact. All of them indicated that known troubleshooting steps for fixing this issue have been attempted already. Here's what i suggest,
Your MSC version is 14.0.1076 and the latest one being 14.0.4113 we may wait for this build and see if issue occurs. If it does, then we can replicate this issue and gather logs for analysis preferably from your machine. Try manually updating McAfee and see if you get this build. Once you get it post back in this thread for us to follow up.