cancel
Showing results for 
Search instead for 
Did you mean: 

Virus Scan and Quick Clean start 5 hours early.

I am once again (https://community.mcafee.com/thread/82096?start=0&tstart=0) having a problem with the Virus Scan schedule.  The problem, this time, does not seem to be with the schedule, but when the scheduled scan ends and the scheduler sets up for the cycle.  The following cycle (week) then seems to start 5 hours early as in the last time I reported the problem.  Please report this in your weekly call.

Also, what are the paths and program names for the virus scan and quick clean programs.  I would like to completely abandon the McAfee scheduler and use the Windows task scheduler which is completely reliable.


Thanks.

33 Replies
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 2 of 34

Re: Virus Scan and Quick Clean start 5 hours early.

Moved appropriately to Consumer > General Discussion > Discussions

Cliff

Moderator

Cliff
McAfee Volunteer

Re: Virus Scan and Quick Clean start 5 hours early.


catdaddy wrote:



Moved appropriately to Consumer > General Discussion > Discussions



Cliff


Moderator


Why has this been moved.  This is a technical failure on the part of McAfee and needs to be escalated to McAfee technical support.

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 4 of 34

Re: Virus Scan and Quick Clean start 5 hours early.

It's in the right spot. You contacted Technical Support and asked them for escalation?

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 5 of 34

Re: Virus Scan and Quick Clean start 5 hours early.

You can't use Task Scheduler to schedule such tasks.

Re: Virus Scan and Quick Clean start 5 hours early.


Ex_Brit wrote:



It's in the right spot. You contacted Technical Support and asked them for escalation?


Yes.  I did.  They once again ran me through the same procedures and produced no solutions.  The Dell support for McAfee again refused to escalate this to development and switched me to a supervisor who, again, ran me through the same procedures.  They refused to escalate this to a development team.  Incident #SR-1788090466

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 7 of 34

Re: Virus Scan and Quick Clean start 5 hours early.

OMG, Dell Support is obviously not acquainted with the right procedures.

I will page our resident Tech to see if he can take a look

Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 8 of 34

Re: Virus Scan and Quick Clean start 5 hours early.

So it is still occurring mine has not since it's first occurrence

Re: Virus Scan and Quick Clean start 5 hours early.


Peacekeeper wrote:



So it is still occurring mine has not since it's first occurrence


It works for the first time when I schedule it, but when it automatically reschedules for the following week, it starts 5 hours early again.

Highlighted
Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 10 of 34

Re: Virus Scan and Quick Clean start 5 hours early.

Ah ok will check this way

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community