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blackm
Level 7

Virtual Technician Not Working

When I try to start MVT after initializing, it goes to "Updating"  After a short while I get a message "McAfee Virtual Technician could not check your computer.  Unable to get product data from the server.  Try again".  This occurred during a chat with a McAfee technician five days ago and he said that there was a problem with the McAfee server.  It's hard to believe that five days later McAfee hasn't fixed a server problem.  Is there some othe reason why MVT is not working

I am using XP Pro Service Pack3

Maurice

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2 Replies
exbrit
Level 21

Re: Virtual Technician Not Working

Try uninstalling the one you have the normal way - Control Panel/Add or Remove Programs

Then start afresh from http://mvt.mcafee.com/

I suppose there could still be server issues but it's unlikely.

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Dinz
Level 16

Re: Virtual Technician Not Working

Hello blackm,

Could you please let us know if we still face issues with running MVT;

Regards,

Dinesh K

McAfee Online Community Moderator

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