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Very slow computer after Mcafee update to security suite 10

Hi. I am running windows vista on my computerand have had mcafee installed without too many issues for the past 2 years.. Ever since the automatic update to security suite 10 approx 2 weeks ago I have had major problems with the computer. Initially it would freeze, run slowly or it was so unusable that I would have to reboot it. It now has worsened  - downloads that should take 5 mins are taking over an hour, and any webpages with pictures or video content takes ages to load. My daughters laptop has downloaded the same update yesterday and she is now complaining of similar problems.

I have been onto customer support without much help. Can anyone give me any help/fixes??

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3 Replies
kayvee88
Level 7

Re: Very slow computer after Mcafee update to security suite 10

I'm having the same problem running the latest version of  on Windows Vista. it's been running fine for years, but the recent update, i.e. new icon etc. has caused some issues. I find the security center home window unresponsive and half the time it would just freeze. My internet works fine, in which applications can connect to the internet, but browsing pages seems to have grinded to a halt.

Either wait for an update fix or downgrade I guess. Give us an update on how you get on.

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Re: Very slow computer after Mcafee update to security suite 10

It gets worse. Tech support have told me to uninstall and then reinstall via their website. This website has now totally crashed and I am unable to access it.

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exbrit
Level 21

Re: Very slow computer after Mcafee update to security suite 10

It appears that all McAfee websites except this one are down at the moment.   Sorry but we are locked out too.

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