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doorman
Level 7

Used chat support to remove virus and my computer starts to shutdown to only freeze

I used McAfee fee base virus removal service today.  I had been fighting a virus for 4 days.  They spent 2 hour on my computer but found several viruses and removed them successfully.  When the virus 1st started attacking my computer, Windows XP would not power down the computer.  All of the icons would disappear and the task bar would disappear and then the shutdown just freezes.  I never had this problem before the virus.  I still can't get my laptop to power off.  Any suggestions?

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exbrit
Level 21

Re: Used chat support to remove virus and my computer starts to shutdown to only freeze

Call Customer Service (link under Useful Links above) and tell them that paid virus removal didn't finish their job properly and they should be able to reconnect you to them for free.

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