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dcinva
Level 7
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Message 1 of 10

Unresponsive script - XPCOMUtils.jsm

I am having an issue with Mozilla Thunderbird (not responding).  Also getting a warning textbox Unresponsive script XPCOMUtils.jsm:323

After a bit of searching someone suggested it was a problem with a setting in Mcafee.

Has anyone heard of this and know how to fix it.

Thanks

Dave

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exbrit
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Message 2 of 10

Re: Unresponsive script - XPCOMUtils.jsm

Try going into the interface - Virus and Spyware Protection > Real-Time Scanning > Settings and under "Scan these attachments and locations" turn off Email Attachments click Apply.

See if that helps.

Unless a Tech drops in here it may be best to start a case with Technical Support, it's free by phone or online chat and linked below.

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Re: Unresponsive script - XPCOMUtils.jsm

The techs are at this time trying to download logs of this issue from My PC, The not responsive issue and deleting emails issue can be worked around as Peter mentioned above but the unresponsive script issue is a new 1 on me so best to ask support.

Ok I see someone got that with TB back in April 2014.just I have never seen that issue. Try the workaround please

dcinva
Level 7
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Message 4 of 10

Re: Unresponsive script - XPCOMUtils.jsm

The workaround mentioned by Peter works great.  I am a bit worried about the risk of not scanning attachments, but for now I am up and running

Please advise of next steps.  And a big thanks for the help!

Dave

exbrit
Level 21
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Message 5 of 10

Re: Unresponsive script - XPCOMUtils.jsm

I wouldn't worry because if something bad and detectable was actually saved to disk then Real-Time Scanning should catch it anyway.  It's really just another layer in the same protection.

catdaddy
Level 20
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Message 6 of 10

Re: Unresponsive script - XPCOMUtils.jsm

,

                 Can we condisider this thread "Assumed Answered"?

All the best,

Catdaddy

McAfee Volunteer Moderator

Cliff
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catdaddy
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Message 7 of 10

Re: Unresponsive script - XPCOMUtils.jsm

Moved to General  Discussion > Discussions - By Moderator

Cliff
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Re: Unresponsive script - XPCOMUtils.jsm

If there is a fix I will update all the threads

catdaddy
Level 20
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Message 9 of 10

Re: Unresponsive script - XPCOMUtils.jsm

Gotcha

Cliff
McAfee Volunteer

Re: Unresponsive script - XPCOMUtils.jsm

Update

Fix seems to work Mcafee will release it with a major patch end Quarter 1 (March). I have tested it 7 times on my wife's Win 7 install and it passed all tests. On win 8.1 install testing still underway.