I am having an issue with Mozilla Thunderbird (not responding). Also getting a warning textbox Unresponsive script XPCOMUtils.jsm:323
After a bit of searching someone suggested it was a problem with a setting in Mcafee.
Has anyone heard of this and know how to fix it.
Try going into the interface - Virus and Spyware Protection > Real-Time Scanning > Settings and under "Scan these attachments and locations" turn off Email Attachments click Apply.
See if that helps.
Unless a Tech drops in here it may be best to start a case with Technical Support, it's free by phone or online chat and linked below.
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The techs are at this time trying to download logs of this issue from My PC, The not responsive issue and deleting emails issue can be worked around as Peter mentioned above but the unresponsive script issue is a new 1 on me so best to ask support.
Ok I see someone got that with TB back in April 2014.just I have never seen that issue. Try the workaround please
The workaround mentioned by Peter works great. I am a bit worried about the risk of not scanning attachments, but for now I am up and running
Please advise of next steps. And a big thanks for the help!
I wouldn't worry because if something bad and detectable was actually saved to disk then Real-Time Scanning should catch it anyway. It's really just another layer in the same protection.
Fix seems to work Mcafee will release it with a major patch end Quarter 1 (March). I have tested it 7 times on my wife's Win 7 install and it passed all tests. On win 8.1 install testing still underway.