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Arcanic81
Level 7

Unexpected error - unable to connect to server access - install now

Good morning everyone!

Currently I cannot get the DMsetup to install. From the website or downloading the file.

It continues to give me the same message: In steps what I do:

1. Run, Open, - Asks for User/password on DMsetup (If I enter it wrong, it says wrong, if I enter it correct, it gives an error.)

2, Expected error, could not reach server access, then another page that says, I canceled it and to install it now.

I am using a new PC  (only used for two hours to instlal for items. -

HP Pavillion Notebook - Windows 7 - 64 bit - Explore 8

I've used virtual assistance, which had the same result.

Installed new versions of java, flash, shockwave, direct x, and all Microsoft updates available.

I've used the safemode (delete %temp%), and run dmsetup - which had the same result.

Disabled as many programs I could and had the same result.

Is the server just down or does Mcafee hate my new laptop.

Any advice would be greatly appriciated and hope you all have a great week!


Arcanic

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8 Replies
MikeW
Level 7

Re: Unexpected error - unable to connect to server access - install now

I'm having the same problem here, on 2 PCs.

Both already have Internet Security 2009 on them, but was running it to get the new version.

It starts up, takes the login credentials, then goes to:

Error


An unexpected error has occurred. The login process has experienced an unexpected server access error. Please try again.

The only option then is to click Close, which gives you:

Installation Canceled


You canceled the installation before we could finish installing your software.


To ensure your PC is protected against the latest threats, we recommend that you install your McAfee software now.

So not only will it not install - it rubs salt in the wound too!

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Dinz
Level 16

Re: Unexpected error - unable to connect to server access - install now

Hi Arcanic81 and mikeW,

Sorry for the inconvenience caused in downloading the programs , It’s a known issue and its been reported to the engineering team. They are working on it get it resolved. Please try the installation after a couple of hours. In the meanwhile, I will keep in touch with them and update you on the status.

Regards,

Dinesh K

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avebob
Level 7

Re: Unexpected error - unable to connect to server access - install now

I have been trying all day to download purchased total protection and the results were the same as above.

Do we know yet when this problem will be fixed?

Looking at the other problems on this page I am beginning to wish I hadn't paid out the money.

My AVG free was no problem, just thought I should get a little more protection.

If I can't dowload tomorrow I will go for a refund.  Spent hours on free chat, clicking things on and off, never once did they suggest it was a McAfee problem.

Not a happy bunny

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becksak
Level 7

Re: Unexpected error - unable to connect to server access - install now

I am still having the same problem. Is there any way to fix it?

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Dinz
Level 16

Re: Unexpected error - unable to connect to server access - install now

Hello becksak,

Could you please provide me with the following details ;

What is the operating system of the computer ?
How is the computer connected to internet ?
Can you post me with a screen shot of the  error you receive

Please get back to me with the above details , we can get this one resolved for you .

Regards,
Dinesh K
McAfee Online Community moderator

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Actias
Level 7

Re: Unexpected error - unable to connect to server access - install now

Hello, I just purchased Mcafee total protection and I managed to download the DMSetup successfully. I’m experiencing the same problems as everyone else.

My OS is Windows 7 (64bit). I’m traveling right now and I’m accessing the internet through “BT Openzone wireless broadband” in the UK.

Here are the screenshots:

Mcafee Error 01.jpgMcafee Error 02.jpg

k9u130
Level 7

Re: Unexpected error - unable to connect to server access - install now

I am facing the same problem now. Can someone please advice?

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Aldrin
Level 12

Re: Unexpected error - unable to connect to server access - install now

Please try the following:

1. Run the McAfee Removal Tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)

2. Reboot the computer, make sure Internet Explorer is your default browser

3. Run the Pre-Install tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

4. If required reboot the computer in Safe Mode with Networking and re-try the installation

Let us know if the above steps helps you...

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