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ivopivo
Level 7

Unable to reinstall Internet Security suite

Hi,

I am having trouble reinstalling Internet Security suite (downloaded it from My Account page at McAfee site). Every time I try to install it there comes the message: "An unexpected error has occured. The login process has experienced an unexpected server access error. Please try again."

I have already tried the different possibilities mentioned on the forum before including uninstalling and preparing to install again, cleaned the spyware with the proposed McAfee and third party software, however all in vain...

I am using Windows 7 Home Premium SP1, IE 9 as a default browser, and a broadband internet connection.

Thanks for the help in advance

Regards

ivo

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2 Replies
JaiPrakash
Level 12

Re: Unable to reinstall Internet Security suite

Hi Ivo,

It appears like this issue needs some more diagnostics, I have sent you an e-mail requesting for more details on the same. Kindly have it replied so that we can help you better on this issue.

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ivopivo
Level 7

Re: Unable to reinstall Internet Security suite

Hi,

the problem was solved today via phone and remote access for further diagnostics.

Thank you very much Jai and Arun

Best regards

ivo

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