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soulfox742
Level 7

Unable to open McAfee installer.

Hello. I'm having problems installing whenever I open "McAfeeSetup-Serial.exe" I get this error:

Capture.JPG

I'm using Windows 7 Professional 64-Bit.

Message was edited by: Ex_Brit on 16/10/11 6:58:40 EDT AM
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6 Replies
exbrit
Level 21

Re: Unable to open McAfee installer.

What product (name) are you trying to install? How much free hard drive space do you have and installed memory (RAM)?   Also is your Windows 7 SP1?   If not read here:  https://community.mcafee.com/docs/DOC-2205

Any other security software installed or did you previously have McAfee installed?


Message was edited by: Ex_Brit on 16/10/11 6:47:38 EDT AM
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soulfox742
Level 7

Re: Unable to open McAfee installer.

I am trying to install McAfee Internet Security from my internet provider. I have 289GB of free space in my hard drive and 4GB RAM. I have service pack 1 installed and this is the first time I attempted to install this program. I installed F-Secure's anti-virus before. Also, after clicking the mcafee installer it closes immediately.

Message was edited by: soulfox742 on 10/16/11 6:35:26 PM CDT
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JaiPrakash
Level 12

Re: Unable to open McAfee installer.

Hi,

Please try these steps and let us know the status.

Open Internet Explorer – click on Tools (Tab at the top menu bar)
Click on Windows Update

Install any available update for Windows

Check for any other security software : in control panel (Programs and features)

Run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe & restart the computer

Run the McPreinstall tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Login to your McAfee Account here http://us.mcafee.com/root/login.asp and download the products

The issue should nt appear , but if it occurs , please click on Useful links at the top of this page and click on Technical support an get connected to our chat technicians , they would help you get the programs downloaded

Thanks,

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soulfox742
Level 7

Re: Unable to open McAfee installer.

My Windows is already up to date on updates. Also, I have used the removal tool and preinstall before and the error still occurs.

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Dinz
Level 16

Re: Unable to open McAfee installer.

Probably you have attached a screen shot and Im unable to view it or the screen shot is not properly inserted !!! Could you please let us know the error you get while clicking on McAfee setup.exe ??

Along with the answers for below questions

Regards,

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exbrit
Level 21

Re: Unable to open McAfee installer.

Dinz can you see it now?    I could see it OK so snipped it to my desktop and reinserted it.

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