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mortod
Level 7

Unable to install Internet Security

I had to uninstall mcafee as it seemed to be corrupted and both wireless and wired ethernet ports would not function.

But I am now unable to reinstall - it comes up with an error 'problem cleaning threats'.

I have tried using MCPR, Mcpreinstall, installing in Safe Mode, and scanning with Stinger. I have also scanned with Malwarebytes and Combofix. And I have cleared C:\Windows\Temp

I really do not think the PC is infected with a virus as all other behaviour seems OK, and the above mentioned scans are clear.

Please advise how I should reinstall mcafee?

Thanks in advance...

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3 Replies
exbrit
Level 21

Re: Unable to install Internet Security

What operating system and service pack, if applicable, is this?  Also what version of Internet Explorer is installed, whether or not you use IE (McAfee does)?

You might want to download Malwarebytes Free from the last link in my signature below and to keep it free, simply don't accept the free trial offer.

Run that and see if it finds anything.

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mortod
Level 7

Re: Unable to install Internet Security

Thanks. Finally got it to install. An 'sfc /scannow' seemed to do the trick.

It would be more helpful if mcafee told you why it couldn't do the install rather than just refusing to do it!

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exbrit
Level 21

Re: Unable to install Internet Security

I agree.  Glad it's OK now.

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