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djcamel2010
Level 7

Unable to click on anything on McAfee Internet Security '10

I have been working on a friend's computer for a few weeks trying to get McAfee Security to load properly; only the window displays--I have been unable to click on any buttons since NOTHING displays despite the icons loading up on the bottom right hand side of the taskbar;

I am going to reinstall it, though I am in great fear this issue will occur again; since she recently paid her renewal fee, how could she get that money back; I will forward any replies to her e-mail...

Thanks!

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1 Reply
Aldrin
Level 12

Re: Unable to click on anything on McAfee Internet Security '10

Hello,


Before you could reinstall it, please try the following:


* Open Internet Explorer> on the menu bar Click on Tools> Internet Options> Click on Advanced Tab> Reset/Restore the internet settings


* Click on Start> Click on Run> Type CMD> Click OK> in the Command Prompt type regsvr32 jscript.dll> Hit Enter> Click OK. Again type regsvr32 vbscript.dll> Hit Enter> Click OK


* Close the command prompt and check the McAfee Security Center

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