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LaurenceB
Level 7

Trouble with my subscription renewing

I have been renewing my subscription in November 19th throught the internet, before the expiration date (December 4th), but my software still says its expired. And I'm not able to download the chat software so I never get to speak with someone at the technical support. I'm currently volunteering in Mali, Africa, and really NEED an antivirus. As anyone an idea about how I can solve my problem?
Thank you all,

LaurenceB

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2 Replies
exbrit
Level 21

Re: Trouble with my subscription renewing

Temporarily enable Windows Firewall first.

1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC...  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000, SP4 to use this tool)

3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

If you can't find these files don't worry.  It just means that MCPR has done its job.

4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

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Dinz
Level 16

Re: Trouble with my subscription renewing

Hi lauranceB,

You security software could still say as expired before the expiration date, due to the incorrect system clock.
Check whether the system clock shows the correct date & the year and then click update Mcafee security center .

Thanks,
Dinesh K
McAfee Online Community Moderator

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