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camper65
Level 7

Trouble installing Internet Security

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Trying to help my dad (via telephone) with installing Internet Security on his machine.   He has presently the McAfee Viruscan Plus but we upgraded and got multiple licenses for Internet Security version.  But when he tries to install it on his machine, he keeps getting notified that it cannot install because javascript is not working correctly.

I've had him try the following:

first time

Click Start and select Run.

  1. In the Run box, type CMD and click OK.
  2. In the command prompt, type REGSVR32 JSCRIPT.DLL and         press ENTER.
  3. Close the command prompt, reboot and then try to install DMsetup.exe again

Second time had him:

Click Start and select Run.

  1. In the Run box, type CMD and click OK.
  2. In the command prompt, type REGSVR32 JSCRIPT.DLL and         press ENTER.
  3. After the confirmation message is displayed, type REGSVR32           VBSCRIPT.DLL and press ENTER.
  4. Close the command prompt

try to install DMsetup.exe again

I did not have him reboot on this second one but he is still getting the same error.

We've had no problem installing it on the other machines but his is the only one that can't seem to get beyond the Javascript error.

So far most of the searches I have come up with says the same thing as above, re-register the two dlls.

Does he need to unistall the old one before he can install the new one, unlike mom's which had no problem and uninstalled the old version itself.  Should he try it in safe mode?

He's running Windows XP on his pentium machine. Thanks.

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1 Solution

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Dinz
Level 16

Re: Trouble installing Internet Security

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Hi there,

Please run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe     & restart the computer.

Open Internet explorer - click on Tools - Click on Windows Update and install all the available windows update.

Run the Mcpreinstall tool from here :  http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe and try reinstalling the products.

You are supposed to succeed reinstalling the programs this time.

Regards,

Dinesh K

McAfee Online Community Moderator

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5 Replies
Dinz
Level 16

Re: Trouble installing Internet Security

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Hi there,

Please run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe     & restart the computer.

Open Internet explorer - click on Tools - Click on Windows Update and install all the available windows update.

Run the Mcpreinstall tool from here :  http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe and try reinstalling the products.

You are supposed to succeed reinstalling the programs this time.

Regards,

Dinesh K

McAfee Online Community Moderator

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camper65
Level 7

Re: Trouble installing Internet Security

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Thank you, I walked him through this last night and McAfee was installing when he went to bed.  Apparently his machine didn't like having the old version still there even though mom's machine had no problem with it.

Camper65

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Aldrin
Level 12

Re: Trouble installing Internet Security

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So were you able to complete the installation successfully?

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camper65
Level 7

Re: Trouble installing Internet Security

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Yes he was able to.

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Dinz
Level 16

Re: Trouble installing Internet Security

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Glad that your issue is resolved , please do open a new thread if any issues.

Regards,

Dinesh K

McAfee Online Community Moderator

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