cancel
Showing results for 
Search instead for 
Did you mean: 

Total protection 2012 won't install

I had this message pop up during installation

Setup cannot copy the file mfewfpk.sys, when I used the browse option, the file is inside 

C:\Program Files\Common Files\McAfee\VSCore\.. However it just cannot copy for whatever retry.

Total_Protection_Installation_Problem.jpg

Laptop is HP DV6-7009TX

OS: WIndow 7 64bits

Please help for the installation issue. Thanks.

4 Replies
exbrit
Level 21
Report Inappropriate Content
Message 2 of 5

Re: Total protection 2012 won't install

Hi,

Is this Windows 7 SP1 and fully updated?    Also what security software was there previously and did you uninstall and run any applicable removal tool?

If McAfee was installed try: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

Reboot and run http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Then reinstall from your account

Also if you have Malwarebytes installed, temporarily uninstall it as it causes the installer to fail.

Message was edited by: Ex_Brit to correct link URL on 21/07/12 10:24:08 EDT AM
exbrit
Level 21
Report Inappropriate Content
Message 3 of 5

Re: Total protection 2012 won't install

Sorry, posted an incorrect URL, it's now corrected in the above post.

Re: Total protection 2012 won't install

I'm having the same problem on two computers, Windows 7 Home and Windows 7 Enterprise. I have two 3-user subscription, the last time I installed it was around June 30 and things were perfect. I tired everything possible, the abovementioned instructions, modifying folder security credentials, installing to a different than the default folder, everything. It's just frustrating.

Please help. 

exbrit
Level 21
Report Inappropriate Content
Message 5 of 5

Re: Total protection 2012 won't install

Call Technical Support, it's free and linked under Useful Links at the top of this page.